Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Languages
Affiliations
Timeline
Generic
THOMAS BROWN

THOMAS BROWN

Winthrop,MA

Summary

As an accountable, goal-oriented individual, I seek new challenges to learn and develop as a productive leader. I strive for continuous improvement as a leader and as an individual. I seek a position where I can utilize my skills to develop the team, company, and myself to excel in any workplace.

Overview

18
18
years of professional experience

Work History

Overnight Concierge

Palladion Services
01.2024 - Current
  • Answered guest questions regarding local area, facilities and amenities.
  • Review of all live cameras for safety and security
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Responsible keyholder (Master Keys and Fobs)
  • Property Tours Interior & Exterior for safety and security
  • Proper communication verbal and written of shift notes and pass downs.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.

In-flight Crew Member/Onboard Manager

JetBlue Airways
03.2014 - 05.2023
  • Aeronautical Safety Professional
  • First Class Cabin Manager in charge of flights and responsible for crew and cabin safety
  • Third in command
  • Handle customer climate
  • On-the-job trainer and coaching specialist
  • Handle medical issues onboard.

Pharmacy Technician Lead

Walgreens Pharmacies
03.2006 - 12.2010
  • Accurate and timely data entry of prescriptions
  • Operation and routine maintenance of baker cell automated dispensing systems
  • Proper and discrete disposal of sensitive patient information
  • Medication ordering to accommodate customer needs
  • Professional and timely handling of incoming/outgoing calls in a high-call-volume environment
  • Production/preparation of medications for dispensing
  • Assisting Pharmacists and working with a team.

Davita Rx Doctor Call, Script Acquisition and Replacements Technician Lead

12.2010
  • Professional and timely handling of incoming/outgoing calls in a high-call-volume environment
  • Proper disposal of sensitive patient information
  • Report pharmacy errors to upper management for coaching
  • Make professional judgment calls in regard to urgent medication replacement orders
  • Reverse and process new insurance claims
  • Handle issues with FedEx and USPS
  • Knowledge and experience with renal medication for End Stage Renal Disease patients
  • Creator, Presenter, and Maintainer of department workflow slideshow presentation which is used in new hire orientation for doctor calls, script acquisition, and replacements
  • Member of the committee responsible for planning fun work events and activities.

Education

Music -

Jackson College of Ministries
05.2006

High School Diploma -

Christian Family Academy
05.2004

Skills

  • Microsoft Office Tools (Outlook, Word, Excel, and PowerPoint)
  • StarPoint
  • Rx Express 65
  • Intercom Plus
  • Yardi
  • Buildinglink
  • Guest experiences
  • Strong interpersonal skills
  • Hospitality
  • VIP services

Volunteer Experience

  • Race for the Cure (Susan G Komen) Participant
  • Aids Arm Life Walk
  • National Kidney Foundation Walk Contributor/Participant
  • Volunteer Piano Teacher for Boys and Girls Club of Alabama

Accomplishments

  • Current Concierge of the Quarter

Languages

English
Native/ Bilingual

Affiliations

  • Accomplished Pianist

Timeline

Overnight Concierge

Palladion Services
01.2024 - Current

In-flight Crew Member/Onboard Manager

JetBlue Airways
03.2014 - 05.2023

Davita Rx Doctor Call, Script Acquisition and Replacements Technician Lead

12.2010

Pharmacy Technician Lead

Walgreens Pharmacies
03.2006 - 12.2010

Music -

Jackson College of Ministries

High School Diploma -

Christian Family Academy

Similar Profiles

CREATE PROFILE
THOMAS BROWN