Thomas Brown
Forney,TX
Summary
Dedicated former Division I athlete with a proven track record in discipline and time management. Versatile in achieving outstanding results both academically and athletically, complemented by strong people skills. Experienced in customer service, adept at multitasking while maintaining a focus on delivering exceptional experiences to every client.
Overview
5
5
years of professional experience
Work History
Student Athlete
Texas Southern University Athletics
Houston, TX
01.2022 - 12.2024
- Team Captain
- Supported teammates by providing encouragement during difficult situations.
- Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.
- Participated in community service activities as a representative of the school's athletic program.
Customer Availability Process
Walmart
Shreveport, LA
03.2023 - 06.2023
- Loaded and unloaded trucks with hand-trucks, pallet jacks.
- Maintained fully stocked and orderly shelves.
- Promoted a clean and orderly shopping environment by managing aisle upkeep.
- Enhanced efficiency of backroom package sorting.
Walmart
Shreveport, United States
05.2020 - 11.2022
- Company Overview: Retail
- Supervised and trained a team of 10+ associates, fostering a collaborative work environment to enhance productivity and customer satisfaction
- Ensured smooth daily operations by managing shifts, overseeing stock levels, and handling customer transactions efficiently
- Adapted quickly to different roles including cashier, garden center associate, and electronics sales, demonstrating versatility and a strong knowledge of diverse product lines
- Provided personalized customer service, addressing inquiries and resolving issues to create a positive shopping experience
- Assisted in visual merchandising to improve store presentation, contributing to an increase in seasonal sales
- Retail
Team Lead
Footlocker
Bossier City, United States
03.2022 - 07.2022
- Oversaw daily store operations, ensuring a seamless experience for customers and achieving monthly sales targets
- Managed inventory by tracking stock levels, organizing backroom storage, and coordinating with suppliers to maintain product availability
- Provided mentorship and training to new team members, promoting a customer-focused mindset
- Developed creative displays and promotions to highlight new products, enhancing in-store marketing efforts
- Resolved customer issues with professionalism and efficiency, maintaining a high standard of customer service
Education
Master Degree - Criminal Justice
Texas Southern University
Houston, TX01.2025
Bachelor's Degree - General Studies
Texas Southern University
Houston, TX12.2023
Associate Degree - General Studies
Southern University
Shreveport, LA05.2022
Skills
- Communication Skills
- Teamwork
- Critical thinking
- Problem Solving
- Active listening
- Attention to detail
- Conflict resolution
- Adaptability
- Team player mentality
- Strong work ethic
- Shelf restocking
- Heavy lifting
- Customer service
Timeline
Customer Availability Process
Walmart
03.2023 - 06.2023
Team Lead
Footlocker
03.2022 - 07.2022
Student Athlete
Texas Southern University Athletics
01.2022 - 12.2024
Walmart
05.2020 - 11.2022
Master Degree - Criminal Justice
Texas Southern University
Bachelor's Degree - General Studies
Texas Southern University
Associate Degree - General Studies
Southern University
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