Thomas Brown
Seattle,WA
Summary
Network Engineer with 10+ years of experience supporting enterprise WAN/LAN infrastructure, VoIP systems, and network security environments. Experienced in monitoring and maintaining distributed systems in hybrid and remote environments. Known for strong troubleshooting, proactive monitoring, and maintaining reliable network performance across complex infrastructures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
System Administrator
Climate Pledge Arena
Seattle, WA
09.2021 - Current
- Monitored network security activity and responded to potential threats using firewall and monitoring tools.
- Managed firewall configurations and network security policies using Cisco Firepower.
- Supported high-availability network infrastructure in a large enterprise environment.
- Managed server configurations to enhance system performance and reliability.
- Collaborated with cross-functional teams to support technology integration initiatives.
- Troubleshot hardware and software issues, ensuring minimal downtime for operations.
- Led infrastructure upgrades, enhancing overall system capabilities and user experience.
Lifecycle Support Engineer
Cognizant Technologies Solutions
Fresno, CA
05.2021 - 09.2021
- Led troubleshooting efforts to resolve complex technical issues for clients, enhancing user satisfaction.
- Developed and implemented support processes, improving ticket resolution efficiency across teams.
- Collaborated with cross-functional teams to identify system improvements and enhance product performance.
- Conducted root cause analysis on recurring issues, driving strategic solutions to prevent future occurrences.
Support Desk Engineer
ProUnlimited On Assignment at GAP Inc
Fresno, CA
03.2019 - 03.2021
- Assisted in decommissioning of over 15 legacy servers, switches, routers, racks, and other systems as well as monitoring, installation, and port configuration of Cisco Meraki switching hardware.
- Resolved 50+ reported problems each month; related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues and imaged/configured workstations using Preboot Execution Environment (PXE).
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
IT Consultant
BG Origin Group
Hanford, CA
09.2018 - 03.2019
- Set up, configured, and updated over 15 network area storage servers and backups, both Windows and Linux based.
- Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
IT Consultant
BCT Consulting
Fresno, CA
03.2014 - 08.2018
- Evaluated connectivity issues, equipment, and software while keeping systems up to date through operating systems upgrades.
- Established and performed routine processes to maintain servers, LAN/WAN and TCP/IP technologies, saving approximately 10 hours per month.
- Innovatively and strategically analyzes problems and support, both seen and unforeseen, technical issues that are encountered by customers.
IT Support Specialist
DeVry
Fresno, CA
06.2013 - 03.2014
- Provided technical support and assistance for seven departments and 25 staff, by setting up and maintaining audio and visual equipment.
- Performed high level of technical skills by expertly imaging, configuring and setting up new workstations in classrooms and laboratories.
- Maintained backup and replication of hard drives in addition to managing hardware and software inventory.
Education
Bachelor of Science - Computer Networking & Communication
DeVry University
Fresno, CA08.2014
CISCO Technology Studies - Computer Networking And Communication
CART - Center For Advanced Research And Technology
Clovis, CA06.2002
Skills
Network Infrastructure
WAN/LAN, TCP/IP, VLANs, Subnetting, Routing Protocols
Networking Hardware
Cisco, Cisco Meraki, Ubiquiti, Netgear, Dell, HP
Security & Monitoring
Cisco Firepower, SNMP Monitoring, Network Security Monitoring, Email Threat Detection
Wireless & VoIP
Enterprise Wi-Fi Deployment, Cisco Call Manager, VoIP Administration
Systems
Windows Server, Linux, PXE Imaging
Certification
- CCNA - Cisco Certified Network Associate
Timeline
System Administrator
Climate Pledge Arena
09.2021 - Current
Lifecycle Support Engineer
Cognizant Technologies Solutions
05.2021 - 09.2021
Support Desk Engineer
ProUnlimited On Assignment at GAP Inc
03.2019 - 03.2021
IT Consultant
BG Origin Group
09.2018 - 03.2019
IT Consultant
BCT Consulting
03.2014 - 08.2018
IT Support Specialist
DeVry
06.2013 - 03.2014
CISCO Technology Studies - Computer Networking And Communication
CART - Center For Advanced Research And Technology
Bachelor of Science - Computer Networking & Communication
DeVry University