Thomas Brust
Charles Town
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety Team member focused on associate and customer safety. Always looking for something new to learn, a challenge to overcome, and ways to improve myself.
Overview
4
4
years of professional experience
Work History
Garden Department Supervisor
The Home Depot
11.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of up to 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Lumber Associate
The Home Depot
07.2020 - 11.2023
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment. Shared information to help associates learn and develop yard procedures and customer service skills.
- Expedited material loading for customers, utilizing hand trucks or power equipment as necessary while maintaining safety standards.
- Assisted with inventory audits periodically, reconciling discrepancies between physical counts and system records accurately.
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills. Assisted customers with loading lumber and other various building materials.
Service Department Lead
The Home Depot
11.2021 - 06.2022
- Provided primary customer support to internal and external customers. Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders. Used in-house software to keep records of customer interactions and customer orders.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
Order Fulfillment Associate
The Home Depot
07.2020 - 11.2021
- Cross-trained new associates on picking and filling orders products. Trained new associates on basic and advanced shipment procedures.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing. Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Education
High School Diploma -
Washington High School
Charles Town, WV05.2019
Skills
- Maintaining Clean Work Areas
- Payment Collection and Processing
- Forklift Operation
- Shipment Procedures
- Yard Organization
- Ability to Lift 80 Pounds
- Strong Communication and Interpersonal Skills
- OSHA and Store Safety Standards
- Exceeding Customer Expectations
- Cash Register Operations
- Customer Order Fulfillment
- Receiving Operations
Timeline
Garden Department Supervisor
The Home Depot
11.2023 - Current
Service Department Lead
The Home Depot
11.2021 - 06.2022
Lumber Associate
The Home Depot
07.2020 - 11.2023
Order Fulfillment Associate
The Home Depot
07.2020 - 11.2021
High School Diploma -
Washington High School
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