Thomas Burgio III
Depew,NY
Summary
- Graduated Cum Laude
- Member of Niagara University Golf Club, and President for one year
- Member of Niagara University Chemistry club for four years, and Vice-President for one year
- Member of the Niagara University Nursing Honors Program
Overview
3
3
years of professional experience
Work History
Front of House Associate
Brickyard Pub & Bbq
08.2021 - 08.2022
- Remembered, recited and promoted variety of menu items.
- Answered telephone to make reservations and take orders.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
Customer Service Associate
Wegmans
09.2019 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Home Health Aide
Willcare
05.2019 - 08.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
Education
Bachelor of Science - Nursing
Niagara University
Niagara Falls, NY05.2022
Skills
- Team Collaboration
- Attentive to Detail
- Customer Needs Assessments
- Guest Interaction
Timeline
Front of House Associate
Brickyard Pub & Bbq
08.2021 - 08.2022
Customer Service Associate
Wegmans
09.2019 - 04.2021
Home Health Aide
Willcare
05.2019 - 08.2019
Bachelor of Science - Nursing
Niagara University