Thomas Cain
Fayetteville,NC
Summary
Energetic hospitality professional with strong communication and conflict-resolution skills. Promotes high-quality service delivery through consistent guest engagement and attention to detail.
Overview
13
13
years of professional experience
Work History
Guest Service Manager
The Fresh Market
Fayetteville, NC
08.2022 - Current
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Managed guest interactions to ensure exceptional service experiences.
- Trained and mentored team members on service standards and procedures.
- Oversaw daily operations to maintain a welcoming store environment.
Store Manager
The Hemp Farmacy
Fay, NC
07.2019 - 03.2022
- Oversaw inventory management, ensuring accurate stock levels and product availability.
- Managed daily store operations and maintained a welcoming environment for customers.
- Trained and mentored staff on product knowledge and customer service best practices.
Cultivation Specialist
Humboldt Patient Resource Center
Arcata, California
03.2013 - 10.2018
- Monitored plant health and growth using advanced cultivation techniques.
- Trained staff on proper cultivation methods and safety protocols.
- Assisted in the implementation of integrated pest management strategies.
- Maintained cleanliness and organization of cultivation areas and equipment.
- Documented plant progress and submitted reports to management regularly.
Education
South View High School
Hope Mills, NCSkills
- Guest service
- Operations management
- Customer relationship management
- Team leadership
- Sales strategy implementation
Timeline
Guest Service Manager
The Fresh Market
08.2022 - Current
Store Manager
The Hemp Farmacy
07.2019 - 03.2022
Cultivation Specialist
Humboldt Patient Resource Center
03.2013 - 10.2018
South View High School