Thomas Cermack
Midlothian,VA
Summary
Motivated Front Desk Employee with experience in coordinating guest services and management in a team based environment. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk
Golds Gym Swift Creek
Midlothian, VA
10.2022 - Current
- Greeted and welcomed guests in a professional manner.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Responded promptly to guest requests for special arrangements or services.
- Handled cash, and credit card transactions accurately.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Ensured that all complaints and problems were resolved quickly by communicating with appropriate departments.
Head Lacrosse Coach
Manchester High School
Midlothian, VA
08.2020 - 08.2023
- Maintained records of team statistics including wins, losses, goals scored, allowed and attendance at practices, games.
- Attended meetings with athletic directors or school administrators regarding rules violations or disciplinary issues involving players.
- Organized and facilitated practice sessions, drills and scrimmages to ensure team was prepared for upcoming games.
- Supervised assistant coaches in their roles as well as coordinated their schedules.
- Planned pre-season conditioning programs designed to maximize physical fitness levels of athletes.
- Participated in community outreach initiatives aimed at promoting lacrosse within local schools or organizations.
Lacrosse Coach
Fellowship Of Christian Athletes, 1988
Richmond, VA
02.2021 - 08.2023
- Assisted in recruiting new talent onto the lacrosse program through scouting activities.
- Provided mentorship to athletes by encouraging them to reach their full potential both on and off the field.
- Attended coaches' meetings regularly; shared strategies with other staff members.
- Collaborated with athletic directors in organizing tournaments or special events.
- Enforced rules of conduct among athletes; addressed any disciplinary issues promptly.
- Created a positive learning environment for players to develop their physical and mental abilities in the sport.
- Maintained accurate records of team statistics such as goals scored, assists made, saves recorded.
Education
Some College (No Degree) - Computer And Information Systems Security
Virginia Commonwealth University
Richmond, VASkills
- Reliability and punctuality
- Patience and composure
- Guest Relations
- Sales expertise
- Team Oversight
- Customer Service
- Effective Planning
- Time Management
- Administrative Support
- Teamwork and Collaboration
Certification
- CompTIA Security+ Certification
Timeline
Front Desk
Golds Gym Swift Creek
10.2022 - Current
Lacrosse Coach
Fellowship Of Christian Athletes, 1988
02.2021 - 08.2023
Head Lacrosse Coach
Manchester High School
08.2020 - 08.2023
Some College (No Degree) - Computer And Information Systems Security
Virginia Commonwealth University
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