Jennifer Leon Gutierrez

Front Desk

Say Tea and Smile

09.2023 - Current

Collaborated with team members to optimize workflow during peak hours for improved customer service.
Maintained a clean and organized workspace, adhering to strict health and safety standards.
Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Participated in inventory management tasks to ensure adequate stock levels for daily operations.
Cleaned counters, machines, utensils, and seating areas daily.
Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
Controlled line and crowd with quick, efficient service.
Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Implemented creative solutions for customizing drinks, catering to individual customer preferences.
Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Learned special recipe items and seasonal offerings to best meet customer needs.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Prepared specialty drinks such as cappuccinos, lattes and mochas.

Summary

Overview

Work History

Front Desk

Education

High School Diploma -

Skills

Timeline

Front Desk

High School Diploma -

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