Maxwell Solomon
Eau Claire,Wisconsin
Summary
Proven track record in enhancing customer satisfaction and streamlining check-in processes at House on the Rock Resort Golf Course. Adept in cash handling and problem-solving, I significantly improved service delivery through effective team collaboration and exemplary customer service skills. Achievements include maintaining a professional environment and contributing to productivity goals at Rural Route 1 Popcorn. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk
House on the Rock Resort
05.2022 - 08.2024
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Educated guests about various payment options available, helping them choose the most suitable method based on their needs or preferences.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Outside Attendant, Bag Services
House on the Rock Resort Golf Course.
04.2020 - 08.2024
- Promoted positive customer relations by promptly addressing any concerns or complaints raised by guests regarding their parking experience.
- Supported facility maintenance efforts through regular cleaning tasks, including sweeping walkways and picking up litter in the parking area.
- Maintained a safe environment for guests by conducting regular inspections of the parking lot and reporting any issues to management.
- Assisted customers with locating their vehicles, providing timely and courteous service to enhance their experience.
- Demonstrated strong problem-solving skills in handling unexpected situations or emergencies that arose during shifts.
Production Worker
Rural Route 1 Popcorn
12.2023 - 02.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Arts - Graphic Communications
University of Wisconsin-Eau Claire
Eau Claire, WI05.2026
Skills
- Scheduling appointments
- Document Management
- Initiative-taking
- Cash Handeling
- Strong Work Ethic
- Team player attitude
- Professionalism and Integrity
- Safety awareness
Timeline
Production Worker
Rural Route 1 Popcorn
12.2023 - 02.2024
Front Desk
House on the Rock Resort
05.2022 - 08.2024
Outside Attendant, Bag Services
House on the Rock Resort Golf Course.
04.2020 - 08.2024
Bachelor of Arts - Graphic Communications
University of Wisconsin-Eau Claire
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