Thomas Clow
Germantown,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Goal-driven Analyst polished in managing and breaking down large volumes of information. Over 8 years of experience in Beer industry.
Overview
16
16
years of professional experience
Work History
Space Analyst (Category Management)
MolsonCoors
Milwaukee
06.2022 - Current
- Train specialist during resets to optimize assortment and execute strategy using sales data to drive growth
- Worked with MCBC Southeast sales team to help gain 700+ placement in C-stores
- Perform space and distribution analysis using Power BI
- Communicate retail opportunities to Account team and Distributors
- Represent MolsonCoors space process / advantage to the customer
- Prepare planogram outputs for store level execution.
Sr. Customer Services Analyst
MolsonCoors
Milwaukee
01.2019 - 06.2022
MolsonCoorsstributor needs are fulfilled.
Corporate Accounts Receivable Coordinator
MillerCoors
Milwaukee
02.2016 - 12.2018
- Responsible for timely processing of daily beer invoices, product transfers, turnaround loads, distributor returns, miscellaneous billings and assist as necessary to provide pertinent information required to distributors
- Review and process BDC errors and execute corrections in SAP
- Accountable for processing multipliable type of distributor claims (100% buy back, quality assurance, pricing, over and short, and discrepancy on dunnage) in a timely fashion
- Review documents for reasonableness before processing, including research of orders histories prior to issuance of debits or credits
- Assist in the processing of miscellaneous tax transactions related to beer shipments
- Provides timely customer services to distributors also responsible for managing multiple email mail boxes
- Routinely maintain and update desk procedures to reflect the current business processes
- Open and escalates support request to the help desk as needed
- Provide support to accomplish departmental and company goals
- Participated in cross training to ensure work coverage
- Responsible for processing export orders and working with export team to insure accuracy.
Account Receivable Coordinator
Johnson Controls
Milwaukee
09.2015 - 02.2016
- Manages portfolios for assigned branches totaling over 7 million dollars
- Demonstrated written and oral communication while entering information into Get Paid, Nex Gen and IBS while managing direct reports to achieve department goals
- Determines reason for delinquency with appropriate internal and or external customer to resolve open invoices
- Prepares monthly collections results report for management and branches
- Processes credit card payments, CHAX, checks, as well as processing cash applications
- Responsible for processing tax exempt certificates and waivers
- Build and maintains positive relationships with construction general contractors to receive prompt payments.
Credit Card recovery specialist/ Enterprise Risk & Portfolio Management
BMO Harris Bank
Brookfield
09.2012 - 09.2015
- Responsible for default credit cards/ recovering the balance in full or working out a settlement
- Accountable for tracking payments, settlements and making sure 1099C are sent, and credit bureau are updated
- Handles portfolios totaling over 1 million dollars
- Responsible for sending non- collectable accounts to collection agencies
- Assisted in training new credit card agents in Naperville IL.
Mortgage collection specialist/Enterprise Risk & Portfolio Management
M&I Bank
Brookfield
02.2011 - 09.2012
- Responsible for processing payments using FIS systems
- Accountable for doing second voice calls to ensure customers set up a qualifying payment
- Decreased delinquency and non-accrual account balances
- Determined accounts in need of loss mitigation
- Aggressively set-up extensions on accounts to bring current.
Team Lead Senior collector/Department of Education
Van Ru Credit Corporation
Milwaukee
04.2010 - 02.2012
- Responsible for leading and training employees to be successful
- Actively sub-contracted by the U.S Department of Education to collect debts on defaulted student loans
- Collectively recorded marketing intelligence information into E-Systems and AS400 systems
- Incorporated problem solving skills to maximize customer satisfaction and business results.
Fairs and Festivals Team Lead/On Premise Relief Sales Representative
Beer Capitol Lake Country
Sussex
06.2008 - 02.2010
- Responsible for coordinating, directing, setting up, and implementing policies and programs related to fairs/festivals
- Supervised five seasonal employees
- Ability to promote the sale and goodwill of company products to all consumer and/or special events
- Customer service responsibilities include: meeting they diverse needs, answering questions in a timely fashion, and handled complaints in a courteous manner
- Responsible for visiting accounts and taking their sales orders
- Skilled at using Rout Man Jr
- And transmitting orders
- Experienced at executing promotions and samplings in on premise accounts.
Education
Bachelor of Arts - Communication
University of Wisconsin-Oshkosh
Skills
- SAP
- Power BI
- Process Improvements
- Team Collaboration and Leadership
- KPI Analysis
- Risk Mitigation
- Documentation and Reporting
- Workflow Analysis
- Data Processing
Timeline
Space Analyst (Category Management)
MolsonCoors
06.2022 - Current
Sr. Customer Services Analyst
MolsonCoors
01.2019 - 06.2022
Corporate Accounts Receivable Coordinator
MillerCoors
02.2016 - 12.2018
Account Receivable Coordinator
Johnson Controls
09.2015 - 02.2016
Credit Card recovery specialist/ Enterprise Risk & Portfolio Management
BMO Harris Bank
09.2012 - 09.2015
Mortgage collection specialist/Enterprise Risk & Portfolio Management
M&I Bank
02.2011 - 09.2012
Team Lead Senior collector/Department of Education
Van Ru Credit Corporation
04.2010 - 02.2012
Fairs and Festivals Team Lead/On Premise Relief Sales Representative
Beer Capitol Lake Country
06.2008 - 02.2010
Bachelor of Arts - Communication
University of Wisconsin-Oshkosh
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