Thomas C. Ojeda

• My exceptional guest service and salesmanship skills significantly contributed to increased sales revenue. Through my expertise in food and drink pairing, I effectively enhanced dining experiences while maintaining a seamless service flow. My exceptional communication skills and ability to prioritize service tasks ensured guests received outstanding attention and personalized recommendations. Additionally, I possess strong organizational and problem-solving skills enabling me to effectively address specific guest needs and enhance the service execution of the dining establishment. Priority points of service mastered
• Highly proficient with the Toast and Micros POS system.
• Greeted guests and set the tone for the entire dining experience as the primary point of service.
• Discussed specials, logged drink orders, and suggested wine pairings.
• Answered guests’ questions, recommended items, and recorded order information, always repeating and confirming the order to ensure accuracy.
• Assisted guests with dietary restrictions, allergies, and intolerances by working closely with kitchen staff to present culinary alternatives.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
• Increased sales by subtly suggesting higher-end menu items without insistence.
• Served food and beverages promptly with b butts focused attention to efficient flow of service.
• Strategically timed guests’ orders and confirmed satisfaction after meal delivery, taking immediate action to correct any problems.
• Consistently perform team-oriented assistance in coordination with all staff members while executing constant clean-up and table maintenance throughout the restaurant as needed, regardless of whether patrons are not seated at my assigned service station.

Fine dining professional with proven track record of delivering high-quality service in upscale environments. Known for exceptional attention to detail and commitment to creating memorable dining experiences. Team-oriented with focus on collaboration and adaptability, ensuring seamless service and guest satisfaction.