Michael J. Barnes
Palm Beach Gardens,FL
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
6
6
years of professional experience
Work History
Restaurant Server
The KEE Grill
10.2024 - 06.2025
- Upscale Zagat-rated Face Paced Fine Dining Atmosphere with Seamless Steps of Service
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
- Cultivated a Positive Dining Experience through a polished Presentation of Chef Selections, Wine and Menu Knowledge
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Restaurant Server
The Jupiter Grill @ Harborside Jupiter
06.2023 - 10.2024
- Upscale Fine Dining Modern Day Coastal Steakhouse Atmosphere, Wine Service, Provide Impeccable Steps of Service, Cultivate a Refined Dining Experience through Menu Recommendations and Wine pairings.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen team to ensure timely food delivery and presentation standards.
Server, Food Runner, Wine Service
The Cooper @ PGA Blvd Palm Beach Gardens
09.2019 - 05.2023
- Face Paced Casual / Fine Dining farm to table atmosphere
- Provided a Memorable Experience for the quest with proper steps of service and attention to detail
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
Associate of Science - Business Administration
Gloucester County College
Sewell05-1990
Skills
- Casual/ Fine Dining Expertise: Proficient in delivering an exceptional dining experience by adhering to the highest standards of steps of service and culinary presentation
- Wine Pairing: Knowledgeable in recommending and pairing wine with various dishes to complement flavors to enhance dining experience
- Customer Service Excellence and Enhanced Guest Experience: Dedicated to providing outstanding service that exceeds guest satisfaction through fostering a memorable dining experience
- POS Systems: Proficient with TOAST, Micros and POSi Touch systems
- Allergy awareness , Tableside service
- Organization, Order Taking, Detailed -Oriented
Overall Experience
A Seasoned professional within the Hospitality Industry with over 16 years of experience Ranging from Managerial to fine dining service. I excel in key operational facets, teamwork and providing quality service, ensuring premium guest satisfaction. My dedication to fine dining accompanied with wine service helps to enrich the guest overall experience, making each visit memorable.
Timeline
Restaurant Server
The KEE Grill
10.2024 - 06.2025
Restaurant Server
The Jupiter Grill @ Harborside Jupiter
06.2023 - 10.2024
Server, Food Runner, Wine Service
The Cooper @ PGA Blvd Palm Beach Gardens
09.2019 - 05.2023
Associate of Science - Business Administration
Gloucester County College