Thomas Colt
Middletown,MD
Summary
I have 17+ years’ experience in technical service and field service troubleshooting and repairing Solid-State and Ferroresonant power supplies that drive microwave powered UV lamps. Help customers via phone or email. I also have experience with mechanical and electrical custom assembly building small conveyors, custom lightshield enclosers and wiring up power distribution cabinets. Can read Ladder Logic schematics. Currently leading a team of five technicians.
Overview
18
18
years of professional experience
Work History
Custom Production and Technical Service Team Lead
Excelitas Noblelight America (Formally Heraeus Noblelight America)
Gaithersburg, MD
04.2024 - Current
- Manage and schedule production of custom built equipment
- Manage service technicians with daily duties
- Manage and schedule customer visits in field
- Create quotes in SAP & CRM for service visits and service contracts
- Provide product training to customers out in the field
- Create new training documents
- Train new hire technicians and production assemblers
- Provide support to technicians
- Maintain department parts inventories
- Work with engineering team for product improvements
- Manage facilities of office building.
Technical Specialist Custom Engineering
Excelitas Noblelight America (Formally Heraeus Noblelight America)
Gaithersburg, MD
05.2023 - 04.2024
- Build custom conveyors for microwave uv equipment
- Build custom lightshields for microwave uv equipment
- Build Electric IR modules
- Wire up electrical panels
- Conduct mechanical and electrical operational tests on finished products and subassemblies
- Perform routine and complex assembly tasks on electrical and mechanical equipment
- Assist Technical Service Group with service visits and new system installs.
Technical Services Specialist
Heraeus Noblelight America (Formally Fusion UV Systems)
Gaithersburg, MD
02.2010 - 05.2023
- Install new systems, perform preventative and demand maintenance on Microwave UV and LED, Disinfection, GAS Catalytic equipment and coordinate more difficult service operations at customer sites
- Supervising activities of lower level service representatives for in house repairs
- Managed and scheduled field service visits
- Monitors and analyzes service calls and corresponding trends that affect servicing of equipment
- Performed majority of service calls and emails
- Performed new system installs at customer sites
- Troubleshoots and handles customer problems via telephone and at customer site
- Reviews warranty issues at the customer site
- Provides repair and field service quotations to customers on request
- Writes and maintains visit reports and in-house repair documents
- Maintains local field office shop supplies and equipment calibration
- Handles complicated service calls and customer relation's problems
- Provides on-site training for customers, and trains less experienced field service personnel
- Manages assigned projects from inception to completion
- Provides support to other field locations, including overseas
- Develops and maintains a high level of customer satisfaction
- Manages and executes own travel plans.
EMAT-2
Fusion UV Systems Inc.
Gaithersburg, MD
02.2007 - 02.2010
- Perform routine and complex assembly tasks on electrical and mechanical equipment
- Build equipment from assembly instructions, blueprints, engineering sketches and verbal instructions
- Analyze equipment for any possible defects such as, damaged parts, incorrect sizes or faulty workmanship
- Conduct mechanical and electrical operational tests on finished products and subassemblies
- Knowledge of and use of hand and power tools
- Process appropriate paperwork, such as sign-off sheets and data sheets
- Perform duties outside of custom engineering in other departments (shipping, stockroom, and machine shop)
- File MSDS documentation.
Education
High School Diploma -
Damascus High School
Damascus, MD06.2005
Skills
Problem solving
Multi-tasking
Detail oriented
Organized
Extensive PC knowledge
Strong customer relations
Communication Skills
Strong Work Ethics
Troubleshooting Abilities
Time Management
Intercultural Competence
Project Management
Relevant Training
- Completed basic and advanced electrical wiring college courses
- Microsoft Dynamics CRM
- SAP
- Microsoft Office Software
Timeline
Custom Production and Technical Service Team Lead
Excelitas Noblelight America (Formally Heraeus Noblelight America)
04.2024 - Current
Technical Specialist Custom Engineering
Excelitas Noblelight America (Formally Heraeus Noblelight America)
05.2023 - 04.2024
Technical Services Specialist
Heraeus Noblelight America (Formally Fusion UV Systems)
02.2010 - 05.2023
EMAT-2
Fusion UV Systems Inc.
02.2007 - 02.2010
High School Diploma -
Damascus High School