Summary
Overview
Work History
Skills
Timeline
Generic

thomas conroy

Hamilton,OH

Summary

Dynamic and detail-oriented professional with extensive experience at Krogers Grocery Store, excelling in order fulfillment and customer service. Proven ability to enhance efficiency through effective time management and problem-solving skills. Adept at utilizing RF scanners for accurate order verification, consistently achieving high customer satisfaction and maintaining a collaborative work environment.

Overview

18
18
years of professional experience

Work History

Online Picker

Krogers Grocery Store
Cincinnati, Ohio
09.2007 - Current

•navigating the store aisles to find and scan each item on a customer's online grocery list.

  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Ensured that all products were stored in an organized manner.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Selected products and items from shelves and pallets for customer orders.
  • Maintained cleanliness of warehouse by sweeping, dusting, and removing debris.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Verified accuracy of all orders picked .
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Assisted in receiving, stocking, and organizing products for online orders.
  • Followed safety protocols while handling merchandise in the warehouse.
  • Utilized RF scanner guns to scan barcodes on merchandise as needed.
  • Verified accuracy of all orders picked prior to shipment.
  • Read orders to verify attributes and quantities of merchandise.

Cashier

Krogers Grocery Store
Cincinnati, Ohio
09.2007 - Current
  • Counted and balanced cashier drawers.
  • Discounted purchases by scanning and redeeming coupons.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Worked closely with front-end staff to assist customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained work area and kept cash drawer organized.
  • Collected payments and provided accurate change.
  • Built and maintained productive relationships with employees.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer inquiries regarding store policies and procedures.
  • Offered customers carry-out service at completion of transaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Grocery Bagger

Krogers Grocery Store
Cincinnati
09.2007 - Current
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Monitored checkout lanes to provide timely bagging support during peak hours.
  • Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
  • Verified that prices on items matched those on display tags or computer screens.
  • Returned unwanted merchandise to appropriate store shelves.
  • Assisted customers with getting groceries loaded in vehicles.
  • Checked expiration dates on perishables such as milk and eggs, removing outdated items from shelves.
  • Assisted customers with shipping inquiries.
  • Retrieved carts from returns and parking lot.
  • Stocked shelves when needed and notated shortages.
  • Utilized knowledge of store layout to assist customers in finding products or sections.
  • Adhered to safety protocols in handling sharp objects such as knives or box cutters.
  • Bagged customer items in alignment with industry best practices.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Collaborated with other grocery baggers to ensure efficient checkout process during busy times.
  • Organized bags neatly in shopping carts for easy transport from store to car.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Followed company guidelines regarding proper sanitation practices in handling food products.
  • Cleaned up spills, collected trash and swept and mopped floors.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Cook

La Rosa pizza
Cincinnati, Ohio
06.2007 - 09.2007
  • Replenished food items from inventory and rotated ingredients.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Made meals in accordance with company standards and requirements.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Adhered to food safety standards when storing and preparing foods.
  • Set up work stations prior to opening to minimize prep time.

Skills

  • Order fulfillment
  • RF scanner operation
  • Inventory management
  • Quality assurance
  • Customer service
  • Time management
  • Problem solving
  • Attention to detail
  • Product knowledge
  • Adaptable to change
  • Efficient time management
  • Basic math proficiency
  • Flexible schedule availability
  • Item selection
  • Hand-eye coordination
  • Order picking
  • Loading and unloading
  • Order verification
  • Barcode scanning
  • Pick-list processing

Timeline

Online Picker

Krogers Grocery Store
09.2007 - Current

Cashier

Krogers Grocery Store
09.2007 - Current

Grocery Bagger

Krogers Grocery Store
09.2007 - Current

Cook

La Rosa pizza
06.2007 - 09.2007
thomas conroy