Thomas Corbin
SERS Benefit Policy Administrator
Camp Hill,PA
Summary
Enthusiastic applicant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of transactional data and proprietary computer systems. Motivated to learn, grow and excel.
Overview
5
5
years of post-secondary education
20
20
years of professional experience
Work History
SERS Benefit Policy Administrator
State Employees Retirement System
Harrisburg, PA
02.2004 - Current
- Reviewed transactions to member accounts and maintained records.
- Observed strict procedures to protect sensitive member information, including personal information and payment data.
- Research and correction of account discrepancies in member accounts.
- Have extensive knowledge of retirement codes and policies.
- Testify on behalf of SERS at Board Hearings on cases denied by the Membership Services Division.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Analysis and evaluation of agency financial and/or demographical member data in order to determine adequacy of accounting records, availability of financial information necessary for management and adaptability of processes to electronic data processing methods.
- Increased customer satisfaction by resolving issues when they arise.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Military Pay Auditor
United States Marine Corps
Kaneohe Bay, HI
06.2000 - 10.2003
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Adjusted employee tax status along with information regarding withholding.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments.
- Supervised subordinates working in personal military financial records.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled day-to-day running of payroll and transaction data entry, ensuring high levels of productivity and progression.
Education
High School Diploma -
Cedar Cliff High School
Camp Hill, PA 09.1990 - 06.1994
No Degree - General Studies
Harrisburg Area Community College
Harrisburg, PA 01.1995 - 12.1995
No Degree - Accounting
Park University
Havelock, NC 01.1998 - 05.1998
Skills
Data integrity
Affiliations
United States Marine Corps. April 1996-October 2003
Timeline
SERS Benefit Policy Administrator
State Employees Retirement System
02.2004 - Current
Military Pay Auditor
United States Marine Corps
06.2000 - 10.2003
No Degree - Accounting
Park University
01.1998 - 05.1998
No Degree - General Studies
Harrisburg Area Community College
01.1995 - 12.1995
High School Diploma -
Cedar Cliff High School
09.1990 - 06.1994
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