Thomas Costilla
Round Rock,TX
Summary
Flexible hard worker ready to learn and contribute to team success. Very passionate about technology and helping people, and making people happy.
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
Round Rock, TX
10.2022 - Current
- Provided direct one-on-one therapy to children with autism in a variety of settings.
- Implemented behavior intervention plans based on individualized needs developed by a BCBA.
- Tracked data of patient's goals and objectives.
- Utilized reinforcement strategies targeted to reinforce functional behaviors and reduce maladaptive behaviors.
On Duty Manager
Tiff's Treats
Round Rock, TX
01.2022 - 10.2022
- Continued my duties as driver listed below on appropriate shifts.
- Created positive work environment for employees and delivered exceptional customer service.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Managed the store in the absence of a Store Manager or an Assistant Store Manager.
Driver
Tiff's Treats
Round Rock, TX
04.2021 - 10.2022
- Notified customers of delays to decrease calls to support.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Delivered goods and services to customers on time and in excellent condition.
Barista
Malone Specialty Coffee
Round Rock, TX
05.2020 - 04.2021
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
Lifeguard Supervisor
Brushy Creek MUD
Round Rock, TX
05.2017 - 07.2019
- Monitored daily pool activities and lifeguard performance.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Supervised lifeguard team of 3-5 and assigned daily tasks.
- Answered questions about facility hours, policies and programs.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
Education
Bachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TX05.2021
Skills
- Microsoft Office expertise
- Troubleshooting
- Conflict resolution
- Friendly, positive attitude
- Reliable and trustworthy
- Technologically savvy
Hobbies
- Tennis
- Video Games
- Jogging
Affiliations
- Member, Alumni Association
- Cum Laude Graduate - 3.5+ GPA
- High School Cross Country
Timeline
Registered Behavior Technician
Action Behavior Centers
10.2022 - Current
On Duty Manager
Tiff's Treats
01.2022 - 10.2022
Driver
Tiff's Treats
04.2021 - 10.2022
Barista
Malone Specialty Coffee
05.2020 - 04.2021
Lifeguard Supervisor
Brushy Creek MUD
05.2017 - 07.2019
Bachelor of Science - Criminal Justice
Midwestern State University