Thomas Cox
Cleburne,TX
Summary
Dedicated technical assistant with a strong focus on system monitoring and user support. Expertise in Active Directory management and creating user guides, driving efficiency and improved technology experiences for users.
Overview
4
4
years of professional experience
Work History
Student Technical Assistant
University Of Texas At Arlington
Arlington, Texas
10.2024 - Current
- Assisted students with technical issues for laptops, printers, and other devices, improving their overall technology experience.
- Managed student access permissions to various IT systems.
- Created user accounts in Active Directory and Office 365 environments.
- Documented technical procedures and created user guides to enhance user understanding and accessibility.
- Collaborated with team members to enhance productivity and streamline support processes.
- Completed day-to-day duties accurately and efficiently.
Student Technical Assistant
University Of Texas At Arlington
Arlington, Texas
02.2025 - 04.2026
- Troubleshot hardware and software issues for internal users, enhancing user experience and operational efficiency.
- Monitored system performance to ensure optimal operation and security protocols are met.
- Documented IT processes and procedures in collaboration with team members, streamlining onboarding for new staff.
- Worked with team members to deliver high-quality results under tight deadlines, ensuring project completion and client satisfaction.
BOH Team Member
McAlister's Deli
Cleburne, Texas
01.2022 - 08.2023
- Prepared ingredients to ensure compliance with food safety guidelines and consistency in dish quality.
- Maintained cleanliness and organization in the kitchen and food prep areas.
- Operated kitchen equipment efficiently to support daily food preparation tasks.
- Collaborated with team members to ensure timely service during peak hours.
- Coordinated with front-of-house staff to accurately relay customer orders and accommodate special requests.
- Assisted in inventory management by restocking supplies.
- Supported new team members by providing training on kitchen protocols.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05-2023
Some College (No Degree) - Information Systems
The University of Texas At Arlington
Arlington, TX04-2026
Skills
- Technical support
- Active Directory management
- User documentation
- Team collaboration
- System monitoring
- IT service management
- User support
Timeline
Student Technical Assistant
University Of Texas At Arlington
02.2025 - 04.2026
Student Technical Assistant
University Of Texas At Arlington
10.2024 - Current
BOH Team Member
McAlister's Deli
01.2022 - 08.2023
High School Diploma -
Cleburne High School
Some College (No Degree) - Information Systems
The University of Texas At Arlington