Christopher Viktora-Croke
Hastings,MN
Summary
Dynamic and results-oriented professional with a strong background in technical support and customer service, honed at the University of Wisconsin Stout. Excels in troubleshooting, hardware maintenance, and network configuration, alongside fostering positive customer experiences. Proficient in Java, C++, and Python, with a proven track record of enhancing system efficiency and user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Technical Assistant
University of Wisconsin Stout
08.2023 - Current
- Troubleshooting and repairing bad connections (data, phone, and cable) including terminating and pulling new cables.
- Monitor tech request queue and respond to student and staff requests via email, phone, or in-person.
- Monitor residence hall printer status and repair or replace toner if necessary.
- Assist with setup, troubleshooting and repair of computers (PC and Mac), printers, phones, cameras, POS devices, vending readers, and others.
- Maintained inventory for computers, other technology equipment and software.
- Average completion of two tickets per day with great customer feedback
Barista
Caribou Coffee
09.2021 - 08.2024
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Network Engineering
University of Wisconsin - Stout
Menomonie, WI05.2027
High School Diploma -
Minnesota Connections Academy
Saint Paul, MN05.2023
Skills
- User Support
- System Administration
- Virtualization Technologies
- Hardware maintenance
- Java, C, and Python Proficient
- Network configuration
- Software Installation
- Quality Assurance Testing
- Technical Troubleshooting
- Cisco equipment familiarity
- Network Troubleshooting
Certification
- Excel 2019 Associate License - 2022
Timeline
Student Technical Assistant
University of Wisconsin Stout
08.2023 - Current
Barista
Caribou Coffee
09.2021 - 08.2024
Bachelor of Science - Network Engineering
University of Wisconsin - Stout
High School Diploma -
Minnesota Connections Academy
- Excel 2019 Associate License - 2022
Similar Profiles
Drew PingelDrew Pingel
Work Study at University of Wisconsin Stout - Sports Media TeamWork Study at University of Wisconsin Stout - Sports Media Team
Julie BurkeJulie Burke
Financial Aid Officer at University of Wisconsin- StoutFinancial Aid Officer at University of Wisconsin- Stout
MALLIK SAMEER SHAIKMALLIK SAMEER SHAIK
Student Manager at University of Wisconsin-StoutStudent Manager at University of Wisconsin-Stout