Thomas Craft

• Led team to achieve project goals, enhancing overall productivity.
• Managed daily operations for maximizing efficiency and improving service delivery.
• Improved team performance by implementing training programs and fostering professional development.
• Coordinated resources to ensure timely project completion and client satisfaction.
• Implemented performance metrics for monitoring team progress and achieving targets.

• Planned and organized activities, details and timelines for Wedding and School events.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.

KForce was contracted to the Florida Department of Economic Opportunity (DEO) for the Unemployment contract.

• Provided Claimant assistance filling, initial applications and maintenance of their unemployment benefits.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Answered up to 70 incoming calls per day in busy, fast-paced call center.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Received multiple positive reviews acknowledging dedication to excellent customer service.

• Evaluated existing plans, processes and events planning services to identify opportunities for improvement
• Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products, managed at least 20-30 calls a day
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination

• Initiated collaboration between community members and police department to strengthen communication and trust
• Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys