Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Crall

Clifton Park,NY

Summary

Dynamic professional with a proven track record in crisis response and outstanding people skills, honed across roles from Bouncer at Soundbar to Certified Trainer at Chipotle Grill. Excelled in de-escalation techniques and emergency response, significantly enhancing patron safety and trainee success rates. Demonstrates unparalleled integrity and physical strength, consistently exceeding employer expectations.

Overview

6
6
years of professional experience

Work History

Bouncer

Soundbar
Saratoga Springs, NY
10.2024 - Current
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Responded quickly to altercations between patrons, mediating disagreements as needed.
  • Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
  • Adhered strictly to all laws and regulations governing liquor service within the establishment.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Certified Trainer

Chipotle Grill
Clifton Park, NY
10.2021 - Current
  • Utilized appropriate assessment tools to measure success rate of trainees throughout the program cycle.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Monitored progress of learners by administering quizzes or tests during courses or after completion.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Cashier

Golub
Clifton Park, New York
07.2019 - 10.2021
  • Stocked shelves with merchandise when needed.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customer questions and provided store information.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.

Education

Associate of Applied Science - Criminal Justice

Hudson Valley Community College
Troy, NY
05-2024

Skills

  • Crisis response
  • De-escalation techniques
  • Patience and tolerance
  • Outstanding people skills
  • Threat assessment
  • Physical strength
  • Integrity and honesty
  • Emergency response

Timeline

Bouncer

Soundbar
10.2024 - Current

Certified Trainer

Chipotle Grill
10.2021 - Current

Cashier

Golub
07.2019 - 10.2021

Associate of Applied Science - Criminal Justice

Hudson Valley Community College

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Thomas Crall