Brandon Ortiz
Arlington,NY
Summary
Dynamic security professional with extensive experience in Protective Services, excelling in crowd control and crisis intervention. Proven ability to de-escalate conflicts and enhance patron safety through effective communication and surveillance. Recognized for maintaining a secure environment while fostering positive relationships, ensuring compliance with safety protocols, and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Bouncer
Tiny Security Protective Services
New York, NY
08.2020 - Current
- Monitored venue entry and exit points to ensure safety and compliance with regulations.
- Conducted ID checks and maintained guest lists to prevent underage access.
- Responded swiftly to incidents, de-escalating conflicts and ensuring patron safety.
- Collaborated with law enforcement during emergencies to facilitate effective responses.
- Enforced venue policies consistently, promoting a secure environment for patrons.
- Assisted in training new staff on security protocols and emergency procedures.
- Observed crowd behavior, identifying potential risks and addressing concerns proactively.
- Maintained detailed incident reports, documenting occurrences for management review.
- Checked IDs and closely examined patrons' faces to verify age.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
- Enforced dress codes and refused objectionable attire.
- Patrolled exterior and interior of premises.
- Safeguarded valuable property through diligent surveillance of both indoor and outdoor areas around the venue.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Supported successful event execution by collaborating closely with event organizers on security needs and requirements.
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
- Used metal detectors or performed pat-downs and bag searches.
- Collaborated with management to develop security protocols, resulting in smoother operations and increased safety measures.
- Assisted in planning security layouts for special events, optimizing crowd flow and reducing potential risks.
- Conducted regular perimeter checks to prevent unauthorized access, contributing to overall venue safety.
- Provided VIP guests with personalized security services, ensuring their privacy and safety during events.
- Fostered positive relations with local law enforcement by providing assistance during incidents, enhancing venue reputation.
- Reduced risk of theft and vandalism by establishing visible security presence throughout venue.
- Facilitated emergency evacuations smoothly during unexpected events, ensuring guest safety.
- Streamlined entry procedures to minimize wait times without compromising security.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Examined doors, windows and gates to verify security.
Bodyguard
Fuma
New Rochelle, NY
08.2016 - Current
- Conducted thorough security assessments to determine potential risks and vulnerabilities.
- Implemented effective crowd control measures during high-profile events to ensure safety.
- Monitored surroundings vigilantly to detect and respond to suspicious activities or threats.
- Developed and maintained strong client relationships through effective communication and trust-building.
- Collaborated effectively with fellow bodyguards and security personnel, providing seamless coverage for clients during events or public appearances.
- Provided discreet protection services, allowing clients to conduct business without unnecessary interruptions or distractions.
- Upheld strict confidentiality standards regarding client information and operations, preserving their privacy and reputation at all times.
- Maintained a high level of physical fitness, participating in rigorous training programs to ensure peak performance on the job.
- Adapted quickly to changing circumstances or unforeseen challenges while providing personal protection services for clients.
- Demonstrated professionalism and quick decision-making skills during high-pressure situations, ensuring client safety at all times.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Conducted regular vehicle inspections and maintenance checks to guarantee safe transportation for clients at all times.
- Offered guidance and advice on personal safety matters to clients, helping them make informed decisions about their security needs.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Crisis Officer
The Children's Village
Valhalla, NY
09.2022 - 04.2025
- Supported team in daily tasks, ensuring adherence to safety protocols and procedures.
- Participated in routine inspections to uphold quality standards across operations.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Conducted thorough investigations into complex cases, leading to successful resolution
- handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of housing units to maintain security and prevent contraband entry.
- Responded promptly to incidents, coordinating with emergency services for effective crisis management.
- Assisted in conflict resolution among inmates, fostering a safer environment through mediation techniques.
- Documented daily activities and incidents accurately to maintain transparent communication within the team.
- Trained new staff on operational procedures, enhancing overall team efficiency and adherence to policies.
- Implemented security measures that reduced incident reports, contributing to improved facility safety standards.
- Collaborated with interdisciplinary teams to develop programs aimed at inmate rehabilitation and reintegration efforts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Restrained juvenile inmates when disturbances required physical intervention.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Administered drug tests to inmates.
- Interviewed inmates to obtain information and evidence.
Education
Wood Tobé-Coburn School
NYHigh School Diploma -
Mandela Zollicopher High School
Mount Vernon, NYSkills
- Crowd control
- Physical strength
- Patience and tolerance
- Integrity and honesty
- Crowd management
- Self-defense techniques
- Surveillance
- Alcohol awareness
- Security protocols
- De-escalation techniques
- Threat assessment
- Body language reading
- Emergency response
- Assertiveness
- Crisis response
- Hand-to-hand combat
- Interior and exterior patrol
- Investigative skills
- Supervision and management
- US weapons training
- Reliable and responsible
- Teamwork and collaboration
- Team player
- Problem-solving
- Honest and dependable
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Attentive and observant
- Conflict de-escalation
- Situational awareness
- Physical fitness
- First aid certified
- Coaching and mentoring
- First aid training
- Conflict resolution
- CPR certified
- Incident reporting
- Crisis intervention
Languages
Spanish
Native or Bilingual
Timeline
Crisis Officer
The Children's Village
09.2022 - 04.2025
Bouncer
Tiny Security Protective Services
08.2020 - Current
Bodyguard
Fuma
08.2016 - Current
Wood Tobé-Coburn School
High School Diploma -
Mandela Zollicopher High School