Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Thomas Craven Jr

Sherman Oaks,CA

Summary

Proven IT Field Technician with a track record of reducing client downtime and enhancing system security at Amazon. Skilled in network troubleshooting and fostering teamwork, demonstrated through effective problem-solving and collaboration. Achieved significant improvements in IT infrastructure audits and security issue resolutions, leveraging both technical and interpersonal skills to excel in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Field Technician - Contract

Amazon
08.2023 - 10.2023
  • Reduced downtime for clients with prompt response to technical issues and effective problem-solving skills.
  • Performed routine audits to identify potential risks in IT infrastructure and recommend appropriate corrective actions.
  • Enhanced system performance by troubleshooting and resolving security issues.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Tested new security and hardware prior to deployment.

Lotter

Deal Badger
05.2023 - 09.2023
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in receiving, stocking and distribution of merchandise.

Preloader

UPS
11.2022 - 03.2023
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Maintained clean, orderly work environment free of hazards.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.

Package Handler

FedEX Ground
06.2022 - 09.2022
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

Amazon Warehouse Associate

Amazon
06.2021 - 04.2022
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Worked safely around moving machinery.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Education

High School Diploma -

South Gwinnett High School
Snellville, GA
05-2020

Skills

  • Network Troubleshooting
  • Remote Support
  • IT Asset Management
  • Endpoint Security
  • Wireless Networking
  • Hardware Installation
  • Hardware diagnostics
  • Software configuration
  • Network Security
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Relationship Building
  • Friendly and Patient

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of .
  • Achieved setting up security system by completing set-up cast with accuracy and efficiency.

Certification

  • Completed courses in electronics, electrical work, and security systems

Timeline

IT Field Technician - Contract

Amazon
08.2023 - 10.2023

Lotter

Deal Badger
05.2023 - 09.2023

Preloader

UPS
11.2022 - 03.2023

Package Handler

FedEX Ground
06.2022 - 09.2022

Amazon Warehouse Associate

Amazon
06.2021 - 04.2022

High School Diploma -

South Gwinnett High School

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Thomas Craven Jr