Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Thomas Crouse

Baltimore,MD

Summary

Dynamic leader with a proven track record at CVS Pharmacy, adept in customer service and store operations. Excelled in creating innovative merchandising displays to maximize sales and fostered a positive work environment through effective team-building. Skilled in multitasking and problem-solving, significantly enhancing customer relations and store efficiency.

Overview

4
4
years of professional experience

Work History

Store Manager

CVS Pharmacy
10.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

High School Diploma -

Middletown High School
Middletown, MD
05-1986

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Store Merchandising
  • Shift Scheduling

Timeline

Store Manager

CVS Pharmacy
10.2020 - Current

High School Diploma -

Middletown High School

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Thomas Crouse