Serena Vince
Vero Beach,FL
Summary
Customer Service, Security Officer, Sales Representative with over 9 years of experience. Excels in fast-paced, changing work environments. Self-motivated, hardworking. Endeavors to excel the standards set by management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Donor Greeter
Goodwill Manasota Inc. - Manager Marie (772)-501-4169
09.2024 - 08.2025
- Customer donor department
- Proven ability to deliver high-quality service
- Friendly and prompt customer service when dealing with the public
- Solution-focused service to diverse populations
- Receiving incoming donations with a positive attitude
- Keen eye for organization and separation of donated goods into proper departments
- Ability to work in a fast-paced environment
Security Officer
Indian River Mall - Security Director Thomas Cunningham (781) 777-3136
07.2024 - 07.2025
- Patrolled mall premises and ensured a safe and secure environment
- Locked and unlocked doors for mall employees and customers
- Ensured a safe environment for mall customers by observing and reporting any suspicious persons or activity
- Provided excellent customer service by greeting customers and answering any questions or concerns they may have
- Developed and established good relations with law enforcement and EMS
- Open access doors for contractors around mall premises
- Patrol exterior of the mall in all weather conditions, while ensuring a prominent security presence is seen to deter any criminal behavior
- Handed out mall memos and monthly sales reports to mall tenants in a prompt and organized manner
Companion/Caregiver
Vicki Bowman - (352) 345-5297
05.2023 - 05.2024
- Enhanced client well-being by providing companionship and engaging in meaningful conversation
- Assisted client with daily living activities, improving their quality of life
- Managed household chores such as laundry and cleaning, maintain a clean and organized living space
- Offer emotional support during challenging times by providing compassionate conversation and an understanding presence during difficult situations
- Provided transportation to appointments and social events, prompting client independence and participation
DMS
Cleveland Clinic - Supervisor Don (207) 459-6230
05.2022 - 04.2023
- Distributed medical supplies and equipment throughout the hospital. Followed all safety guidelines
- Restocked carts for emergencies, ear nose and throat (ENT) pediatrics, cardiac, neonatal, and other areas
- Answered phone calls from nurses from the above areas requesting medical supplies
- Input data in the computer system. Assisted other employees when needed
Maintenance
Bealls Inc. - Supervisor Dylan (321) 474-3707
02.2020 - 05.2022
- Swept and mopped floors, cleaned bathrooms, wiped down walls, doors, shelves, and handles
- Helped deliver incoming inventory from trucks
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment
- Increased team productivity through effective communication and collaboration on maintenance tasks
Sales
VNA Hidden Treasures Manager Marie (772) 501-4169
08.2014 - 11.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their individual needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Developed a new client relationship by actively engaging with potential customers and highlighting the benefits of our product offerings
- Achieve monthly targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge
- Responsible for daily operations of the store per policies and procedures
- Proficient and problem resolution that creates customer loyalty and positive feedback
- Facilitated the receiving and delivering of items for sale to accommodate donor and drive time
- Accountable for driving the delivery truck and maintaining pick up and delivery of inventory within route
Education
GED -
Indian River State College
Ft. Pierce, FLSkills
- Communication Skills
- Team Player
- Customer Service
- Accuracy
- Time Management
- Detailing
- Efficiency
- Reliable
- Quick Learner
- Load & Unload
- Problem-Solving
- Stocking
- Multitasking
- Organizational Skills
- Complaint Resolution
- Sales
- Compassionate
- Friendly Personality
- Patient
- Customer Relationship Management
- Retail Sales
- Hospitality
Certification
- Driver's License
- Guard Card
- Class D Security License
Timeline
Donor Greeter
Goodwill Manasota Inc. - Manager Marie (772)-501-4169
09.2024 - 08.2025
Security Officer
Indian River Mall - Security Director Thomas Cunningham (781) 777-3136
07.2024 - 07.2025
Companion/Caregiver
Vicki Bowman - (352) 345-5297
05.2023 - 05.2024
DMS
Cleveland Clinic - Supervisor Don (207) 459-6230
05.2022 - 04.2023
Maintenance
Bealls Inc. - Supervisor Dylan (321) 474-3707
02.2020 - 05.2022
Sales
VNA Hidden Treasures Manager Marie (772) 501-4169
08.2014 - 11.2018
GED -
Indian River State College