Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Denno

Whitney,TX

Summary

Reliable Lineman known for troubleshooting issues and inspecting poles and lines for signs of danger. Dedicated employee willing to work any shift and offering a great attendance record. Promoting highly developed decision making skills. Detail-oriented Splicer qualified in both methods and skilled in handling high workloads. Meets production demands consistently with fast work and quality results. Excels at multitasking and manages time well in team environment. Current class A CDL with tanker endorsement.

Overview

36
36
years of professional experience

Work History

Construction Splicer

Windstream Telecommunications
04.2022 - Current
  • Enhanced network performance by expertly splicing fiber optic cables and maintaining proper connections.
  • Increased client satisfaction by efficiently identifying and repairing cable faults in a timely manner.
  • Reduced downtime for customers with prompt troubleshooting and repairs of faulty cable systems.
  • Ensured high-quality connections, skillfully installing and terminating various types of fiber optic cables.

Systems Technician

AT&T
06.2020 - 10.2021
  • Improved system efficiency by optimizing hardware and software configurations.
  • Maintained high uptime rates for clients by diligently monitoring system performance and troubleshooting issues.
  • Enhanced network security with regular vulnerability assessments and implementation of necessary patches.
  • Streamlined helpdesk operations, providing timely technical support to endusers.

Customer Service Technician

AT&T
10.1996 - 06.2020
  • Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
  • Streamlined troubleshooting processes for increased efficiency and reduced service times.
  • Enhanced customer experience with personalized assistance and product recommendations.
  • Provided remote support to customers, diagnosing and resolving technical issues effectively.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Developed strong relationships with clients, leading to increased loyalty and retention rates.
  • Managed high call volumes while maintaining a professional demeanor and providing accurate information.
  • Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.

Meter Reader

City Of Grande Prairie
05.1996 - 10.1996
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
  • Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
  • Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
  • Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Streamlined the meter reading process by regularly updating company databases with accurate information.
  • Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
  • Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.

Field Service Technician

City Of Arlington Tx
02.1996 - 05.1996
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.

Mixer

Hostess Brands
05.1994 - 02.1996
  • Enhanced product consistency by closely monitoring and adjusting mixing processes.
  • Reduced waste by optimizing ingredient measurements and maintaining accurate records.
  • Streamlined production efficiency with regular equipment maintenance and timely repairs.
  • Ensured safety compliance, adhering to company guidelines and industry regulations during mixing operations.
  • Collaborated with team members for better workflow coordination and increased productivity.
  • Improved mix quality by conducting regular tests and adjusting formulations as needed.
  • Contributed to cost savings through effective inventory management of raw materials and supplies.
  • Assisted in training new employees, sharing expertise on mixing techniques and best practices.
  • Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.

Aviation Electronics Technician

US Navy
04.1988 - 04.1994
  • Improved aircraft system reliability by conducting thorough inspections and troubleshooting of avionic systems.
  • Enhanced flight safety through meticulous installation and testing of navigation, communication, and radar equipment.
  • Streamlined maintenance processes for increased efficiency by developing and implementing standardized procedures.
  • Optimized aircraft performance with timely repairs and component replacement, minimizing downtime for flight operations.
  • Reduced costs by effectively managing inventory of tools, parts, and consumables to prevent overstocking or shortages.
  • Ensured regulatory compliance with strict adherence to FAA guidelines while performing maintenance tasks on aircraft systems.
  • Boosted team productivity through clear communication and collaboration with fellow technicians during complex repair projects.
  • Supported continuous improvement initiatives by actively participating in training sessions on new technologies and techniques in aviation electronics.

Education

GED -

South Grand Prairie High School
Grand Prairie, TX
05.1987

Skills

  • Optical Testing
  • Quality Assurance
  • Continuous Learning
  • Signal Analysis
  • Fiber Optic Splicing
  • Cable Management
  • Preventive Maintenance
  • Network Troubleshooting
  • Fusion Splicing
  • Team Coordination

Timeline

Construction Splicer

Windstream Telecommunications
04.2022 - Current

Systems Technician

AT&T
06.2020 - 10.2021

Customer Service Technician

AT&T
10.1996 - 06.2020

Meter Reader

City Of Grande Prairie
05.1996 - 10.1996

Field Service Technician

City Of Arlington Tx
02.1996 - 05.1996

Mixer

Hostess Brands
05.1994 - 02.1996

Aviation Electronics Technician

US Navy
04.1988 - 04.1994

GED -

South Grand Prairie High School

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