Thomas DeSalvo
Travel Centers Of America
Linwood,NY
9
years of professional experience
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Work History
Level 1 Diesel Technician
4 Years 2 Months- Managed inventory of parts and supplies, ensuring availability for timely repairs.
- Implemented best practices for maintaining workshop cleanliness and organization standards.
- Communicated effectively with customers regarding service updates and recommendations for vehicle maintenance.
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Inspected [Vehicles] for repair and maintenance needs.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Removed components and completed repairs or installed new replacements.
- Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
Shift Lead
2 Years 3 Months- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and customer service standards.
- Scheduled shifts and delegated tasks to optimize team performance during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Education
High School or GED
Skills
Work delegation
Sales proficiency
Rules enforcement
Performance improvement
Crew coordination
Inventory management
Timeline
Level 1 Diesel Technician
Travel Centers Of America
09.2022 - CurrentRead More
Shift Lead
KFC
10.2017 - 01.2020Read More
Alexander Central School
High School or GED
Read More