Thomas Durham
Berryville,VA
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout the area. Excellent record of success driving improvements and elevating public profile for the brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
23
23
years of professional experience
Work History
District Manager
O'Reilly Auto Parts
Winchester, Virginia
01.2021 - Current
- Led district operations and ensured compliance with company policies.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Implemented sales strategies to enhance customer engagement and satisfaction.
- Trained and developed store managers to improve team performance and efficiency.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Conducted regular store visits to assess operations and provide feedback for improvement.
- Identified opportunities for process improvement across multiple locations within the district.
Store Manager
NAPA Auto Parts - Genuine Parts
Leesburg, Virginia
01.2020 - 01.2021
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and ordered stock as needed.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored staff to enhance customer service skills.
- Recruited, trained and supervised new employees.
- Maintained a clean and organized store environment for customers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
District Manager
AutoZone
Manassas, Virginia
03.2004 - 01.2020
- Oversaw daily operations of multiple retail locations in the automotive parts industry.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Trained and developed store managers in customer service and sales techniques.
- Conducted performance evaluations for store management teams to improve efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
Education
Centreville High School
Centreville, VASkills
- Sales planning
- Operational oversight
- Inventory management
- Staff training
Timeline
District Manager
O'Reilly Auto Parts
01.2021 - Current
Store Manager
NAPA Auto Parts - Genuine Parts
01.2020 - 01.2021
District Manager
AutoZone
03.2004 - 01.2020
Centreville High School