Zachary Williams
Hurricane
Summary
Seasoned and motivated District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
14
14
years of professional experience
Work History
District Manager
Rent-A-Center.
Charleston
05.2017 - Current
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Store Manager
Rent-A-Center.
Williamsburg
04.2015 - 05.2017
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Manager
Rent-A-Center.
Williamsburg
01.2013 - 04.2015
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Account Representative
Rent-A-Center.
London
10.2011 - 01.2013
- Handled difficult situations with tact, diplomacy, and professionalism.
- Analyzed data trends from previous customer interactions for future reference.
- Maintained accurate records of customer accounts and transactions.
- Utilized problem-solving skills to identify root causes of customer issues.
- Explained the features, advantages, and benefits of products or services to potential customers.
- Processed orders accurately and efficiently while adhering to company policies and procedures.
Education
High School Diploma -
Jackson County High School
McKee, KY05-2009
Skills
- Sales planning
- Operational efficiency
- Performance management
- Team building
- Team leadership
- Group presentations
- Goal setting and performance metrics
- Leadership development
- Multi-unit management
- Profitability optimization
Accomplishments
- Multi perform to win winner.
- Multiple years of consistent portfolio, revenue, and profit growth.
- Consistently one of the top performers in the company.
References
References available upon request.
Timeline
District Manager
Rent-A-Center.
05.2017 - Current
Store Manager
Rent-A-Center.
04.2015 - 05.2017
Assistant Manager
Rent-A-Center.
01.2013 - 04.2015
Customer Account Representative
Rent-A-Center.
10.2011 - 01.2013
High School Diploma -
Jackson County High School