Thomas Dyar
Newark,OH
Summary
Results-driven leader with extensive experience in retail management. Skilled in optimizing operations, managing inventory, and mentoring teams to achieve performance goals. Committed to enhancing customer experiences and driving business success.
Overview
45
45
years of professional experience
Work History
Sales Associate/Manager
WCLT Radio, Inc
Newark, OH
09.2021 - 08.2026
- Developed and executed sales strategies to enhance audience engagement and revenue growth.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Prepared sales presentations for clients showing success and credibility of products.
Store Manager/Department Manager
Ross' Granville Market
Granville, OH
01.2006 - 12.2024
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing waste and improving stock accuracy across departments.
- Cultivated strong vendor relationships to secure favorable terms and improve product selection for customers.
- Implemented customer feedback systems, enhancing service delivery and increasing repeat business opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Warehouse Supervisor/Manager
Matesich Distributing Company
Newark, OH
01.1991 - 10.1999
- Supervised daily warehouse operations, ensuring adherence to safety protocols and efficient workflow.
- Conducted regular performance evaluations, providing feedback to improve team productivity.
- Supervised shipping and handling operations.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Directed team training programs, fostering skill development and improving overall performance.
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Associate/Store Manager
Robert's Mens' Shop
Newark, OH
03.1981 - 05.1990
- Delivered exceptional customer service by understanding client needs and providing tailored product recommendations.
- Executed visual merchandising standards to enhance store presentation and create an inviting shopping environment.
- Fostered strong relationships with clients, leading to repeat business and increased customer loyalty.
- Led team meetings focused on performance improvement, setting goals, and sharing best practices among staff.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Trained and mentored staff to enhance product knowledge and customer service skills.
Education
Business Management
The Ohio State University
Newark, OHHigh School Diploma -
Newark High School
Newark, OH06-1977
Business Management
Central Ohio Technical College
Newark, OHSkills
- Customer engagement
- Meeting management
- Salesforce proficiency
- Negotiation expertise
Timeline
Sales Associate/Manager
WCLT Radio, Inc
09.2021 - 08.2026
Store Manager/Department Manager
Ross' Granville Market
01.2006 - 12.2024
Warehouse Supervisor/Manager
Matesich Distributing Company
01.1991 - 10.1999
Sales Associate/Store Manager
Robert's Mens' Shop
03.1981 - 05.1990
Business Management
The Ohio State University
High School Diploma -
Newark High School
Business Management
Central Ohio Technical College