Thomas Ebaid

• Operational Support:Facilitated daily restaurant operations, ensuring adherence to company standards.
  Managed inventory control, including ordering, receiving, and stock level maintenance.
  Upheld a sanitary, secure, and inviting environment for patrons and team members.
  
• Customer Service:Trained and mentored staff to deliver outstanding customer experiences.
  Addressed and resolved customer feedback and complaints swiftly and professionally.
  Analyzed customer satisfaction data to identify improvement opportunities.
  
• Team Leadership:Assisted in the recruitment, onboarding, and development of team members.
  Conducted performance evaluations and provided continuous feedback.
  Fostered a collaborative and accountable workplace culture.
  Managed staff scheduling to ensure optimal coverage during peak times.
  

Passenger Assistance:

• Greet and assist passengers at check-in counters, boarding gates, and throughout the terminal.
• Provide information regarding flight schedules, delays, and gate changes.
• Assist passengers with special needs, including the elderly, disabled, and unaccompanied minors.
• Handle passenger inquiries and resolve issues promptly and courteously.

Customer Service:

• Provide a high level of customer service by addressing passenger needs and concerns.
• Offer assistance with ticketing, reservations, and itinerary changes.
• Facilitate smooth boarding and deplaning processes.