Summary
Work History
Overview
Education
Timeline
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Tom Ekstrom

Salt Lake City,UT

Summary

Servant leader with experience in building high performing cross-organizational teams to achieve company strategy. Graduating with an MBA in May of 2024 and seeking a new opportunity to improve upon over 10 years of leadership, operations, and program management experience.

Work History

Manager, Software Implementations

Carta Inc.
Salt Lake City, Utah
01.2023 - Current
  • Managed a team of International and US based project managers to execute on projects and actively manage a rotating backlog of over $1M in contract value to ensure deliverable timelines were achieved.
  • Maintained clear and concise executive level communication of team's key performance indicators driving actionable solutions and highlighting areas where executive level input was needed.
  • Leveraged project management and data analysis tools to analyze key company metrics while leading department wide process improvements.
  • Utilized curated data to drive project execution and influence departmental leaders to improve product, product marketing, and overall customer journey metrics.
  • Acted as liaison between executive leadership, product managers, and clients for rapid iteration and tailoring of product releases within an agile framework.

Senior Implementations Project Manager

Carta Inc.
Salt Lake City, Utah
11.2021 - 01.2023
  • Leveraged CRM and project management tools to deliver projects within scope and on-time to clients while setting a department record for number of projects delivered within a single month.
  • Utilized data analysis and visualization tools to drive process improvements and improve client implementation success rate from 90% to 98% over the lifecycle of a new program.
  • Coordinated between external and internal stakeholders to include engineering, compliance, and product teams to ensure all escalations and project changes were resolved quickly and efficiently.

Operations Area Manager II

Amazon
Salt Lake City, Utah
02.2020 - 10.2022
  • Selected to be the department project manager and subject matter expert providing senior leadership and department leaders with data driven department wide initiatives and projects to improve efficiency.
  • Drove simultaneous projects in quality, safety, and productivity successfully by gaining cross-organizational buy-in and empowering peers and direct reports through coaching and mentorship.
  • Managed a team of up to 120 Associates and 2 Supervisors with the opportunity to develop and mentor 4 direct reports to become Supervisors and 3 direct reports to become peer Managers.

Public Sector Program Manager

Banjo
Salt Lake City, Utah
06.2019 - 12.2019
  • Managed customer engagements from sales lead to project implementation for public sector partners in the law enforcement, emergency services, and social services industries.
  • Managed internal and external stakeholder engagement for five contracts and 23 individual projects simultaneously.
  • Coordinated implementation of software, data stream, and underlying computer vision, natural language processing, and other artificial intelligence into customer systems.
  • Developed internal project management methodologies by fusing community best practices and company culture.
  • Managed the implementation of project deliverables coordinating training, deliverable modification, and customer acceptance.

Intelligence Program Manager

United States Marine Corps
11.2012 - 06.2019
  • Managed a diverse team of over 50 employees with 8 line supervisors and 2 direct report managers dispersed internationally supporting military operations.
  • Record of consistent customer satisfaction through conflict resolution, unmatched quality, and consistent support to all customer segments.
  • Accurately budgeted for program requirements throughout the program's lifecycle developing a budget to reduce expenditure by $5M over a five year timeline on a contract value of $35M.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Education

MBA -

Westminster University
Salt Lake City, UT
01.2023 - 05.2024

Bachelor of Science - Accounting

University of Utah- David Eccles School of Business
Salt Lake City, UT
08.2007 - 05.2011

Timeline

Manager, Software Implementations

Carta Inc.
01.2023 - Current

MBA -

Westminster University
01.2023 - 05.2024

Senior Implementations Project Manager

Carta Inc.
11.2021 - 01.2023

Operations Area Manager II

Amazon
02.2020 - 10.2022

Public Sector Program Manager

Banjo
06.2019 - 12.2019

Intelligence Program Manager

United States Marine Corps
11.2012 - 06.2019

Bachelor of Science - Accounting

University of Utah- David Eccles School of Business
08.2007 - 05.2011

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Tom Ekstrom