Smart Sheet
Dawn Bieschke
Creston,North Carolina
Work Preference
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
IMPLEMENTATIONS PROJECT MANAGER
PROSPERITY EHR
01.2025 - Current
- Leading multiple client implementations simultaneously
- Managing the project timeline
- Conducting client meetings
- Client coordination
- Managing documentation and maintaining client records
- Defining goals and objectives
- Stakeholder Communication
- Risk management
- Team leadership
Senior Implementations Specialist
POWERBACK REHAB
01.2023 - 01.2025
- Developed training modules and Job Aids for employees.
- Hold 1:1 and Group training for employees on topic requested.
- Manage and arrange integrations between Software's.
- Configuring software to meet CMS regulations and Powerback Rehab specifications
- User uploads as required for newly acquired operating units.
Implementations Specialist III
NET HEALTH THERAPY
01.2020 - 01.2023
- Orchestrated the development and execution of technical systems, software, hardware, and solutions.
- Conduct in-depth analysis on external client product demands and support project plans to guarantee the timely and within the budget project completion and attainment of client expectations.
- Actively communicate with clients through E-mail, phone calls and Webex, Microsoft Teams, Go to Meeting, Ring Central meeting platforms.
- Conduct various tasks, such as interaction with other vendors through online, onsite training, go live support, and post go live support.
- Relationship building expertise while collaborating with clients during onboarding and training and go live process.
- Developed training module for clients and internal staff.
- Problem solving expertise with special attention to client needs assessment and ability to offer suggestions for best practices.
MERGERS AND ACQUISITION SPECIALIST
HEALTH PRO HERITAGE
01.2020 - 01.2022
- Manages valuation engagements to provide timely, high quality client service that meets or exceeds client expectations and deadlines.
- Keeps lines of communication open with partners, staff, and clients and serves as a resource for these individuals.
- Stays updated on latest developments as they affect business and industry, as well as the Firm's policies.
- Contributes to firm-wide initiatives and special projects and actively participate in the improvement of our valuation practice by providing innovative ideas, suggestions, research, etc.
- Prepare other reports, projects, and duties as assigned.
IMPLEMENTATIONS SPECIALIST
INTEGRA CONNECT
01.2018 - 01.2020
- Communication and people skills.
- Leadership and teamwork skills.
- Analytical and critical thinking skills.
- Time management and organizational skills.
- Risk and cost management skills.
- Performance monitoring.
- Technical skills.
CUSTOMER SUCCESS MANAGER
OPTIMA HEALTHCARE SOLUTIONS
FL
01.2012 - 01.2018
- Interfaced with key clients to determine process/system challenges and formulated solutions for seamless operations.
- Collaborated with sales management for consensus accuracy and prospective sales expansion opportunities.
- Initiated and facilitated training, best practices, and onboarding sessions as well as streamlined success rates for new clients while mentoring clients through regulatory and software upgrades and improvements.
- Transformed the CliniSign product by Increased physician E-Signatures by 140,000 per month for physician Esignature model.
- Accelerated monthly revenue by $100,000.00 per month for physician E-signature model.
- Decreased churn by 35% for physician E-signature console.
- Maintained portfolio of clients averaging $2M/ARR.
- Successfully maintained KPI metrics as set forth by the Executive team.
COLLECTIONS SPECIALIST
UNITY RECOVERY
FL
01.2011 - 01.2012
- Orchestrated and coordinated the operations of drug and alcohol treatment centers.
- Performed multiple functions, such as collections, billing, payment posting, utilization review, insurance verification, and health information management.
- Utilized company records and internet resources in conducting account research.
- Executed custom collections campaigns on each client are composed of emails, phone calls, and standard mail correspondence.
Customer Relations Manager
LIBERTY MEDICAL SUPPLY
FL
01.2001 - 01.2011
- Cultivated and mentored a team of thirty customer relations representatives, in charge of monitoring dissatisfied customers that threatened to cancel services.
- Managed inbound/outbound call resolution of escalated call volume, including customer correspondence, client service representatives training, quality monitoring, and team training.
- Conducted evaluations and conceptualized corrective actions.
- Created payroll for teams of 20 to 30 representatives and organized time off and Saturday schedule as well as interviewing and hiring new representatives.
- Developed and implemented procedures and training sessions schedule for outside vendors.
- Increased average calls per hour by 5 calls per representative.
- Decreased tardiness and attendance issues by 30%.
- Developed metrics for team KPIs.
Summary
Tech-savvy Implementation Project Manager with 8 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.
Education
Associate of Science - Computer Science
Pennsylvania School of Technology
Williamsport, PA 08.1985 - 05.1987
Skills
Software implementation
Requirements gathering
Business analysis
Issue resolution
Project management
Stakeholder partnerships
Cross-functional team leadership
Effective communication
Staff training
Relationship building
Certification
CSPO - Certified Scrum Product Owner
CCSM - Certified Customer Success Manager
Accomplishments
- Achieved 140000 E-signatures per month by introducing CliniSign for Physician Esignature improving success of the console from 10 per week.
- Supervised team of 20 to 30 staff members.
- Collaborated with team of three in the development of CliniSign development.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Software
JIRA
Google Suite
Microsoft
Salesforce
Languages
English
Native language
Spanish
Beginner
A1
Interests
Cooking
Baking
Nature/Animals
Timeline
IMPLEMENTATIONS PROJECT MANAGER
PROSPERITY EHR
01.2025 - Current
Senior Implementations Specialist
POWERBACK REHAB
01.2023 - 01.2025
Implementations Specialist III
NET HEALTH THERAPY
01.2020 - 01.2023
MERGERS AND ACQUISITION SPECIALIST
HEALTH PRO HERITAGE
01.2020 - 01.2022
IMPLEMENTATIONS SPECIALIST
INTEGRA CONNECT
01.2018 - 01.2020
CUSTOMER SUCCESS MANAGER
OPTIMA HEALTHCARE SOLUTIONS
01.2012 - 01.2018
COLLECTIONS SPECIALIST
UNITY RECOVERY
01.2011 - 01.2012
Customer Relations Manager
LIBERTY MEDICAL SUPPLY
01.2001 - 01.2011
Associate of Science - Computer Science
Pennsylvania School of Technology
08.1985 - 05.1987