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Generic

Dawn Bieschke

Creston,North Carolina

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work History

IMPLEMENTATIONS PROJECT MANAGER

PROSPERITY EHR
01.2025 - Current
  • Leading multiple client implementations simultaneously
  • Managing the project timeline
  • Conducting client meetings
  • Client coordination
  • Managing documentation and maintaining client records
  • Defining goals and objectives
  • Stakeholder Communication
  • Risk management
  • Team leadership

Senior Implementations Specialist

POWERBACK REHAB
01.2023 - 01.2025
  • Developed training modules and Job Aids for employees.
  • Hold 1:1 and Group training for employees on topic requested.
  • Manage and arrange integrations between Software's.
  • Configuring software to meet CMS regulations and Powerback Rehab specifications
  • User uploads as required for newly acquired operating units.

Implementations Specialist III

NET HEALTH THERAPY
01.2020 - 01.2023
  • Orchestrated the development and execution of technical systems, software, hardware, and solutions.
  • Conduct in-depth analysis on external client product demands and support project plans to guarantee the timely and within the budget project completion and attainment of client expectations.
  • Actively communicate with clients through E-mail, phone calls and Webex, Microsoft Teams, Go to Meeting, Ring Central meeting platforms.
  • Conduct various tasks, such as interaction with other vendors through online, onsite training, go live support, and post go live support.
  • Relationship building expertise while collaborating with clients during onboarding and training and go live process.
  • Developed training module for clients and internal staff.
  • Problem solving expertise with special attention to client needs assessment and ability to offer suggestions for best practices.

MERGERS AND ACQUISITION SPECIALIST

HEALTH PRO HERITAGE
01.2020 - 01.2022
  • Manages valuation engagements to provide timely, high quality client service that meets or exceeds client expectations and deadlines.
  • Keeps lines of communication open with partners, staff, and clients and serves as a resource for these individuals.
  • Stays updated on latest developments as they affect business and industry, as well as the Firm's policies.
  • Contributes to firm-wide initiatives and special projects and actively participate in the improvement of our valuation practice by providing innovative ideas, suggestions, research, etc.
  • Prepare other reports, projects, and duties as assigned.

IMPLEMENTATIONS SPECIALIST

INTEGRA CONNECT
01.2018 - 01.2020
  • Communication and people skills.
  • Leadership and teamwork skills.
  • Analytical and critical thinking skills.
  • Time management and organizational skills.
  • Risk and cost management skills.
  • Performance monitoring.
  • Technical skills.

CUSTOMER SUCCESS MANAGER

OPTIMA HEALTHCARE SOLUTIONS
FL
01.2012 - 01.2018
  • Interfaced with key clients to determine process/system challenges and formulated solutions for seamless operations.
  • Collaborated with sales management for consensus accuracy and prospective sales expansion opportunities.
  • Initiated and facilitated training, best practices, and onboarding sessions as well as streamlined success rates for new clients while mentoring clients through regulatory and software upgrades and improvements.
  • Transformed the CliniSign product by Increased physician E-Signatures by 140,000 per month for physician Esignature model.
  • Accelerated monthly revenue by $100,000.00 per month for physician E-signature model.
  • Decreased churn by 35% for physician E-signature console.
  • Maintained portfolio of clients averaging $2M/ARR.
  • Successfully maintained KPI metrics as set forth by the Executive team.

COLLECTIONS SPECIALIST

UNITY RECOVERY
FL
01.2011 - 01.2012
  • Orchestrated and coordinated the operations of drug and alcohol treatment centers.
  • Performed multiple functions, such as collections, billing, payment posting, utilization review, insurance verification, and health information management.
  • Utilized company records and internet resources in conducting account research.
  • Executed custom collections campaigns on each client are composed of emails, phone calls, and standard mail correspondence.

Customer Relations Manager

LIBERTY MEDICAL SUPPLY
FL
01.2001 - 01.2011
  • Cultivated and mentored a team of thirty customer relations representatives, in charge of monitoring dissatisfied customers that threatened to cancel services.
  • Managed inbound/outbound call resolution of escalated call volume, including customer correspondence, client service representatives training, quality monitoring, and team training.
  • Conducted evaluations and conceptualized corrective actions.
  • Created payroll for teams of 20 to 30 representatives and organized time off and Saturday schedule as well as interviewing and hiring new representatives.
  • Developed and implemented procedures and training sessions schedule for outside vendors.
  • Increased average calls per hour by 5 calls per representative.
  • Decreased tardiness and attendance issues by 30%.
  • Developed metrics for team KPIs.

Summary

Tech-savvy Implementation Project Manager with 8 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.

Education

Associate of Science - Computer Science

Pennsylvania School of Technology
Williamsport, PA
08.1985 - 05.1987

Skills

Software implementation

Requirements gathering

Business analysis

Issue resolution

Project management

Stakeholder partnerships

Cross-functional team leadership

Effective communication

Staff training

Relationship building

Certification

CSPO - Certified Scrum Product Owner

CCSM - Certified Customer Success Manager

Accomplishments

  • Achieved 140000 E-signatures per month by introducing CliniSign for Physician Esignature improving success of the console from 10 per week.
  • Supervised team of 20 to 30 staff members.
  • Collaborated with team of three in the development of CliniSign development.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Software

Smart Sheet

JIRA

Google Suite

Microsoft

Salesforce

Languages

English
Native language
Spanish
Beginner
A1

Interests

Cooking

Baking

Nature/Animals

Timeline

IMPLEMENTATIONS PROJECT MANAGER

PROSPERITY EHR
01.2025 - Current

Senior Implementations Specialist

POWERBACK REHAB
01.2023 - 01.2025

Implementations Specialist III

NET HEALTH THERAPY
01.2020 - 01.2023

MERGERS AND ACQUISITION SPECIALIST

HEALTH PRO HERITAGE
01.2020 - 01.2022

IMPLEMENTATIONS SPECIALIST

INTEGRA CONNECT
01.2018 - 01.2020

CUSTOMER SUCCESS MANAGER

OPTIMA HEALTHCARE SOLUTIONS
01.2012 - 01.2018

COLLECTIONS SPECIALIST

UNITY RECOVERY
01.2011 - 01.2012

Customer Relations Manager

LIBERTY MEDICAL SUPPLY
01.2001 - 01.2011

Associate of Science - Computer Science

Pennsylvania School of Technology
08.1985 - 05.1987
Dawn Bieschke