Michael E. Mulcahy
Cincinnati,Ohio
Summary
Results-driven professional with multiple years of experience in the financial technology industry. Skilled in implementing risk-adverse, cost-effective, and timely solutions to clients. Proficient in implementing and supporting technology changes, with a strong background in project management and user acceptance testing. Demonstrated expertise in client-facing implementation within financial technology. Experienced in the payments, software, retail, and technical support industries.
Overview
15
15
years of professional experience
Work History
Implementations Analyst 2
FIS Global
01.2020 - Current
- Lead the design and implementation of new ATM terminals for financial institutions, ensuring efficient terminal deployments through collaboration with internal and external stakeholders.
- Manage projects to implement and update ATMs, diagnosing and resolving technical issues on the day of installation.
- Conduct ATM fleet analysis, implementing best practices, and acting as a technical liaison for multiple financial institutions overseeing approximately eight thousand ATMs.
Operations Manager, Cash Logistics
US Bank
01.2017 - 01.2020
- Oversaw the cash ordering and fulfillment process for the branch network, balancing customer service and risk management by maintaining appropriate cash levels.
- Participated in technology enhancement projects for cash ordering within the branch network, supervising a team of Business Analysts responsible for technology problem-solving.
- Provided data analysis and tactical recommendations to support best practices in cash handling and processing at branch level.
Operations Manager, Late-Stage Default
PNC Bank
01.2011 - 01.2017
- Evaluated staff performance and workflow accuracy, ensuring company goals and objectives were maintained.
- Contributed to successful completion of regulatory initiatives, leading to the 100% accuracy rate on monthly quality reviews by a supervised team of six.
- Implemented business controls resulting in a significant decrease in controllable sale reporting credit losses to the Secretary of Veterans Affairs.
Education
Bachelor of Arts - Criminology
The Ohio State University
Columbus, OhioSkills
- Client-Facing Implementation
- Customer Consultation
- Project Management
- User Acceptance Testing
- Financial Technology Expertise
- Payments Industry Knowledge
- Software Implementation
- Retail Technology
- Technical Support
Timeline
Implementations Analyst 2
FIS Global
01.2020 - Current
Operations Manager, Cash Logistics
US Bank
01.2017 - 01.2020
Operations Manager, Late-Stage Default
PNC Bank
01.2011 - 01.2017
Bachelor of Arts - Criminology
The Ohio State University