Liseth Solorzano

• Collaborated with cross-functional teams to gather client requirements, ensuring seamless project execution and exceeding client expectations
• Conducted comprehensive data analysis, identifying opportunities for process improvement, and implemented solutions leading to marketing efficiency
• Clearly and proactively communicated with customers to provide status updates, reports, and best practices
• Developed and delivered comprehensive training sessions for end-users, improving system adoption, and reducing post-implementation support needs
• Managed concurrent implementation projects, consistently meeting project milestones and deadlines
• Managed project scope to ensure client expectations are aligned with key objectives and deliverables

Accomplishments

• Developed data document for new implementation projects.
• Cross trained with the integrations teams to assist in the switch over from SymConnect to SymXchange for our Symitar core clients.
• Operated in a multi-function role often consisting of project coordination, customer support, and product trainer
• Mapped customer data for immediate marketing needs as well as future success
• Worked with pre-designed HTML templates, or customer provided HTML templates, to ensure an accurate reflection of the customer's brand
• Ensure the highest level of customer satisfaction from project inception to client testing and acceptance
• Work together with Lender Client Experience team to set and manage expectations to meet deadlines.

• Plan, coordinate, and implement new system application software and hardware for a credit union with assets of over 80 million dollars
• Worked with new and existing vendors in order to facilitate new or advanced software features for the credit union
• SaaS based implementations
• Responsible for training credit union staff on new computer software applications
• Coordinate with vendors and with company personnel to facilitate technological purchases for the credit union
• Plan, organize, direct, and supervise the activities of the daily operations for the Information Technology department
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, and applications software for the credit union
• Gather data pertaining to the customer's needs in order to identify the system and network requirements for the financial institution
• This information is also used to help reach a targeted demographic
• Spearhead large interdepartmental projects that streamlined existing daily processes
• Assist my peers with any technical or administrative needs they may have
• Provide technical assistance to the credit unions members when needed.

Accomplishments

• Implemented credit card payment system through FIS
• Implemented new bill payment system
• Project manager for the integration of the loan origination system through Origence
• Project manager for the account opening software for both in house and online application system in collaboration with Origence
• Project manager for the online banking update for both the online and mobile banking platforms
• Project manager for the EASE conversation with Jack Henry and Associates
• Project manager for the Synergy Express system with Jack Henry and Associates integrated through Symitar
• Completed numerous release and service pack installations for the in house Episys server.