Liseth Solorzano

Led cross-functional teams in meticulous gathering of client requirements, ensuring flawless project execution that consistently surpassed expectations. Conducted thorough analysis of complex datasets to identify operational inefficiencies and implemented customized solutions that enhanced marketing effectiveness. Proactively engaged with clients to deliver timely updates, detailed reports, and best practices, significantly bolstering overall satisfaction. Designed and conducted comprehensive training sessions for end-users, resulting in increased system adoption rates and reduced post-implementation support needs. Managed up to 5 concurrent implementation projects, consistently achieving or surpassing project milestones and deadlines. Strategically aligned project scope with client objectives to ensure seamless delivery of key goals and deliverables.

Key Achievements:

• Developed numerous comprehensive data documentation standards, ensuring clarity and consistency across new implementation projects.
• Cross trained with integration teams, facilitating the seamless transition from SymConnect to SymXchange for Symitar core clients.
• Engineered process optimizations that streamlined implementation timelines from 3 months to 2, significantly improving project efficiency.

Led the conceptualization, coordination, and execution of new system applications and hardware deployment for a credit union managing assets surpassing $115 million. Drove collaboration with vendors to introduce cutting-edge software features and streamline technology procurement. Conducted extensive training sessions, equipping 35 credit union personnel with advanced software skills. Managed large-scale interdepartmental projects, optimizing workflows and boosting organizational efficiency. Delivered expert technical support, ensuring uninterrupted operations for credit union members and colleagues alike.

Key Achievements:

• Spearheaded the implementation of a credit card payment system through FIS within a 3-month period.
• Successfully executed the rollout of a new bill payment system that resulted in a 25% increase in member-based usage.
• Directed the 4-month long implementation as project manager for the Origence loan origination system.
• Led the project management for the development of in-house and online account opening software in collaboration with Origence.
• Managed the multiple comprehensive updates of the online and mobile banking platforms as project manager.
• Directed the outsourced integration of Episys to the EASE based system with Jack Henry and Associates over a 4-month period.
• Managed the implementation of the Synergy Express system integrated through Symitar.
• Spearheaded the EMV Contactless Chip debit card update project for the credit union.
• Completed multiple release and service pack installations for the in-house Episys server.