Tracy Neely
Summary
Dynamic IT professional with extensive experience at Oracle Restaurants, specializing in client-facing implementation and cross-functional project management. Proven track record in enhancing system adoption and delivering exceptional customer service. Skilled in Microsoft 365 administration and adept at risk mitigation, ensuring seamless operations and stakeholder satisfaction across diverse environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
POS Implementation Consultant (Contract)
Oracle Restaurants
01.2024 - 01.2025
- Onboarded new restaurant clients onto Oracle Micros POS, configuring hardware/software to meet go-live deadlines.
- Collaborated with cross-functional teams including engineering and customer support to ensure seamless system adoption.
- Supported 40+ restaurants, delivering high-touch customer service and hands-on training during the implementation phase.
IT Systems Administrator
Arrow Fastener
Saddle Brook, USA
01.2020 - 01.2023
- Led cloud migration to Microsoft 365, including Teams, Exchange, SharePoint, and OneDrive.
- Implemented Proofpoint and conducted pen tests to enhance email and network security.
- Coordinated internal departments for successful rollout of new services and infrastructure upgrades.
IT Supervisor
Englert Inc.
Perth Amboy, USA
01.2018 - 01.2020
- Streamlined reporting on Infor ERP system; developed cabinet access system to boost efficiency for supervisors.
- Guided department heads through the creation and modification of critical reports.
- Served as primary escalation point during EOD processing, providing expert troubleshooting.
System Administrator (After-Hours Support)
Fortress Investment Group
New York, USA
01.2016 - 01.2018
- Delivered high-level support for global teams, maintaining SLA agreements and critical uptime.
- Participated in rotating support shifts, ensuring business continuity for financial systems.
Education
Associate - Applied I.T & Telecommunications
Gibbs College
Livingston, NJ06.2005
Bachelor of Science - Computer Science
William Paterson University
Wayne, NJ05.2002
Skills
- Client-Facing Implementation
- Cross-Functional Project Management
- Risk Mitigation & Problem Solving
- Microsoft 365 & Azure Administration
- Microsoft Office & Project Tools
- Stakeholder Communication
- Healthcare & Retail IT Systems
- Technical Troubleshooting & Support
Certification
Certifications & Tools
- Microsoft Office Suite (Advanced)
- ServiceNow & Jira (Ticketing Tools)
- Familiarity with Project Management tools
- Email Security: Proofpoint, Mimecast, Barracuda
- Cloud Platforms: Microsoft 365, Azure
Timeline
POS Implementation Consultant (Contract)
Oracle Restaurants
01.2024 - 01.2025
IT Systems Administrator
Arrow Fastener
01.2020 - 01.2023
IT Supervisor
Englert Inc.
01.2018 - 01.2020
System Administrator (After-Hours Support)
Fortress Investment Group
01.2016 - 01.2018
Associate - Applied I.T & Telecommunications
Gibbs College
Bachelor of Science - Computer Science
William Paterson University
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