Thomas Ennis
Yulee
Summary
Results-driven professional known for adaptability and efficiency in technical environments. Experienced in diagnosing and resolving customer issues, utilizing CRM software, and enhancing workflow between teams to achieve business objectives.
Overview
4
4
years of professional experience
Work History
CSA SR
OptumRx Mailing Pharmacy
10.2024 - Current
- Steer through complex system while executing several tasks simultaneously.
- Fostered positive team environment, contributing to higher staff retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed medication orders accurately using pharmacy management software.
- Resolved customer inquiries regarding prescription orders and insurance coverage efficiently.
Tech Sales Supervisor
Staples
03.2022 - 05.2024
- Facilitate cross-departmental communication to streamline workflow between sales and support teams
- Streamlined internal processes to improve efficiency, resulting in higher productivity among the sales team.
- Utilized CRM software to manage leads, track interactions, and analyze performance data for continuous improvement efforts.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
- Conduct diagnostics and implement repairs to deliver solutions for hardware and software issues.
Education
High School Diploma -
Yulee Highschool
Bachelor of Science - Information Systems Management
Florida State College At Jacksonville
Jacksonville, FL08-2023
Associate of Arts - Information Technology
Florida State College At Jacksonville
Jacksonville, FL08-2020
Skills
- Microsoft Software and Products
- Active Directory Fundamentals
- SQL, JAVA, etc
- Networking Basics
- Technical Troubleshooting
- Problem resolution
- POS system operation
- Complex Problem-solving
- Product and service solutions
- Cross-functional team collaboration
- Technical Escalation
- Windows 7/8/10/11 and Windows Directory
Timeline
CSA SR
OptumRx Mailing Pharmacy
10.2024 - Current
Tech Sales Supervisor
Staples
03.2022 - 05.2024
High School Diploma -
Yulee Highschool
Bachelor of Science - Information Systems Management
Florida State College At Jacksonville
Associate of Arts - Information Technology
Florida State College At Jacksonville