Kimberly Mckie

• Communicated technical solutions to address the end-user’s issues.
• Provide technical step-by-step documentation on problem resolution.
• Managing and resolving help desk tickets promptly.
• Providing excellent customer service.
• Research and enter detailed data in the database system.

• Organized and prioritized assignments efficiently.
• Demonstrated excellent time management and multitasking skills.
• Proactively performed tasks beyond the job description.
• Remotely troubleshooted and resolved technical issues.
• Identified and resolved hardware and network system issues.
• Created and resolved help desk tickets for desktop issues.
• Configured hardware, devices, and software for workstations.
• Reviewed tickets for equipment maintenance requests.
• Assisted customers with product selection and provided positive user experiences.
• Documented transactions and support interactions for future reference.
• Managed employees’ expectations of support and technology functionality.
• Purchased hardware and software, creating requisitions for IT items.
• Loaded software, granted permissions, and configured hardware for onboarding.

• Provided helpdesk support, troubleshooting IT issues for city employees.
• Created requisitions for IT purchase orders using Eden software.
• Managed the IT inventory database.

• Scanned paper documents into a computer and assigned identification numbers to simplify the tracking process.
• Forwarded documents requiring legal review to the Legal Department to obtain instructions for subsequent document resolution.
• Maintained the Planning & Environmental Department documents in the records tracking database to follow documents' migration through the processing sequence.
• Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.

• Visualized data
• Data mining
• Database design
• Telecommunication
• Networking
• Microsoft SQL Server
• Graduated with a 3.75 GPA

• Dean's List 11/2014
• Graduated with a 3.5 GPA
• Minored in Digital Forensic