Allison Mossman
IT Support Desk Specialist
Alton,IL
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Help Desk Support Specialist
Charter Communications
St. Louis, Missouri
03.2020 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Optimized system operation and resource utilization to streamline workflows and processes.
Shift Supervisor
Jimmy John's
Edwards, IL
10.2018 - 03.2020
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
Cashier
Schnucks
Bethalto, IL
09.2017 - 10.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
No Degree - Information Technology
Western Governors University
Salt Lake City, UT 08.2020 - 12.2020
No Degree - Information Technology
Ranken Technical College
St Louis, MO 01.2018 - 12.2019
No Degree - Associates in Science
Lewis And Clark Community College
Godfrey, IL 08.2017 - 12.2017
Skills
Technical issues analysis
Technical documents comprehension
Desktop support
Customer service expert
Good Telephone Etiquette
Excellent Communication
Teamwork and Collaboration
Application support
Maintenance and Repair
Certification
CompTIA A+
Timeline
CompTIA A+
11-2021
No Degree - Information Technology
Western Governors University
08.2020 - 12.2020
Help Desk Support Specialist
Charter Communications
03.2020 - Current
Shift Supervisor
Jimmy John's
10.2018 - 03.2020
No Degree - Information Technology
Ranken Technical College
01.2018 - 12.2019
Cashier
Schnucks
09.2017 - 10.2018
No Degree - Associates in Science
Lewis And Clark Community College
08.2017 - 12.2017