Thomas E Norton

• Led a team of technical analysts supporting all IT platforms, including patient care devices, VOIP phones, PCs, and associated software.
• Managed emergency preparedness, project management, platform intake and evaluation for security and functionality, and budgeting.
• Provided senior leadership for the division panel of IT directors, shaping the direction of the division overseeing facilities.
• Oversaw IT operations for 278 and 340-bed hospitals, managing a team of 6 direct reports and up to 10 indirect reports.
• Collaborated with other teams for facility project planning, lifecycle planning, and policy writing.
• Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
• Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
• Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
• Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
• Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
• Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
• Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.

• Administered network and Windows systems, monitored audio streams/live audio, Microsoft Configuration Manager, Active Directory, Exchange, Windows 7/Server 2012/Windows 10/Server 2019, Office 2010-13, and Office 365.
• Provided end-user management and access, security auditing, and software management.
• Planned, supported, and maintained automation systems.
• Supported Mac and Linux environments.
• Managed all site projects, including comprehensive budget planning.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.

Sole IT support for network security and infrastructure, Windows and Linux servers, AD Admin, Domain Admin, Windows 7 and 10 deployment and support.

• Implemented and supported Imagine Automation, SolarWinds, NewsTicker, Symantec Endpoint Manager 14, and broadcast and site storage management.
• Administered Grass Valley, Office 365, Azure AD, and remote user support.
• Provided basic maintenance and support of broadcast equipment.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Interacted and negotiated with vendors and contractors to secure products and services.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.

• Deployed, maintained, and troubleshooted Canon printers, client PCs, and peripherals for a site with 100+ users.
• Provided IT support in a warehouse environment with office support.
• Utilized remote software deployment for OS and supporting software.
• Used ticketing software to track performance and troubleshoot issues.

• Administered network and Windows systems, including CA Arcserve, SCCM 2012r2, Active Directory, Exchange 2010, Windows 7/Server 2012, and Office 2010.
• Monitored audio streams/live audio and assisted the Chief Engineer in maintaining radio transmitter sites, automation software, and commercial scheduling software.
• Managed yearly capital expenditure spending, scheduling, and deployment for new hardware and software.
• Planned end-of-life for hardware and software.

• Performed PC repair, customer support, virus removal, data transfers, hardware replacement, virtual machine installation, and Windows installation.
• Coordinated a team of eight Agents.
• Managed all shipping, receiving, and quality assurance.
• Audited all data security procedures.