Thomas Farrell
Elwood,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Verizon
Fishers, IN
03.2019 - 09.2023
- Provided technical support to end users by troubleshooting various networking issues.
- Maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance.
- Ensured compliance with company policies related to network usage and security.
- Provided guidance to other technicians in identifying and resolving complex networking issues.
- Ran diagnostic tests on networks to detect any potential problems or outages.
- Managed installation of firmware updates on routers, switches, firewalls.
- Responded promptly to service requests from customers regarding their internet connection issues.
Utility/Server
Boston Market
Indianapolis, IN
01.2015 - 03.2017
- To take and make orders to specific customer request’s, help maintain the stores cleanliness, take drive-thru orders, be back-up and carver
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Achievement- Offered management position and know how to do everything in the store with great precision
Team Member
Motor Mart
Cicero, IN
03.2014 - 10.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provide customer service, resolve customer’s service or billing complaints, solicit sale of new or additional services or products, determine charges for services requested, work on customer vehicles including cars, trucks, vans, suv’s, mopeds, and golf carts.
Fork Truck Operator
United Pet Group Inc.
Fishers, IN
09.2011 - 06.2014
- Follow safety regulations, pack and unpack items, load and unload trucks, determine proper storage methods, examine and inspect stocked items, and ensure items are in their proper storage spaces and in compliance with safety regulations.
- Inspected forklifts for safety before use.
- Organized stock on pallets and in racking systems according to company standards.
- Maintained accurate inventory records of all items moved with the forklift.
- Reported any damage or defects found on product packaging to management immediately.
Cook
Bob Evans
Indianapolis, IN
02.2009 - 05.2010
- Inspect food preparation and serving areas, season and cook food according to recipes, weigh, measure, and mix ingredients, regulate temperature of ovens, broilers, and grills, portion, arrange, and garnish food and wash, peel, cut, and seed fruits and vegetables.
- Assisted in taking customer orders and providing recommendations.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Replenished condiments and other supplies at tables and stations.
- Processed payments accurately and efficiently using POS system.
Education
Computer And Information Sciences
My Computer Career
Online02-2019
G.E.D -
Hamilton Heights High School
01.2006
Skills
- Report Generation
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Product Knowledge
- Paperwork Processing
- Call Center Operations
- Shipping and receiving
- Materials handling
- Heavy equipment operations
- Warehouse operations
- Kitchen cook lines
- Order accuracy
- High-volume dining
- Customer interaction
- Engine diagnostics
- Equipment repair skills
- Attention to Detail
- Maintenance and Repair
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Verizon
03.2019 - 09.2023
Utility/Server
Boston Market
01.2015 - 03.2017
Team Member
Motor Mart
03.2014 - 10.2015
Fork Truck Operator
United Pet Group Inc.
09.2011 - 06.2014
Cook
Bob Evans
02.2009 - 05.2010
Computer And Information Sciences
My Computer Career
G.E.D -
Hamilton Heights High School