Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Thomas Feilen

Omaha

Summary

Qualified Platform Analyst with solid background in problem-solving and investigation. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Platform Analyst

Accenture Flex
08.2022 - Current
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Identified and comprehensively explained the root cause to correct errors made by individuals within the enforcement process
  • Collaborated with cross-functional teams to enforce comprehensive content guidelines and policies.
  • Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
  • Accurately analyzed fraudulent behaviors and trends within member profiles
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Identified trends among account security concerns leading to increased safety on the platform

Manager

Leonard Management
06.2017 - 08.2022
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Motivated team to achieve key sales targets and identified trends negatively impacting group success.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Certified Crew Trainer

Kentucky Fried Chicken
01.2017 - 06.2017
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Bachelor of Science - Chemistry

University of Nebraska At Omaha
Omaha, NE
05-2028

High School Diploma -

Bellevue West Sr High School
Bellevue, NE
05.2019

Skills

  • Inventory oversight
  • Customer service management
  • Employee onboarding and training
  • Analytical thinking
  • Schedule coordination
  • Effective task prioritization
  • Documentation and reporting
  • Team collaboration and leadership
  • Process improvements
  • Root-cause analysis
  • Audit support
  • Policy improvements

Certification

  • Food Safety Certification, McDonald’s LLC 9/20-9/25

Languages

English
Native or Bilingual

Timeline

Senior Platform Analyst

Accenture Flex
08.2022 - Current

Manager

Leonard Management
06.2017 - 08.2022

Certified Crew Trainer

Kentucky Fried Chicken
01.2017 - 06.2017

High School Diploma -

Bellevue West Sr High School

Bachelor of Science - Chemistry

University of Nebraska At Omaha

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Thomas Feilen