THOMAS FLEMING
Marlton,NJ
Summary
Talented professional with extensive experience in information systems planning and data analysis. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Information Systems Analyst
Jefferson Health Plans
11.2016 - Current
- Installed improvements and adjusted parameters to optimize functionality.
- Trained users and supported variety of problems with hardware and software.
- Planned and designed system improvements to meet changing demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Worked well in team settings, providing support and guidance.
- Working knowledge of Microsoft Administrative Suite such as Azure and Office365.
- Assisted with implementation of VMWare rollout company wide (1000+ end-users).
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
Sr. IT Analyst
Vanguard Security Corp
12.2014 - 11.2016
- Managed several different virtual environments with VMWare to manage outdated security software.
- Restructured Active Directory using Active Directory Migration Tool (ADMT)
- Recommended network security standards to management
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk.
- Identified and corrected performance issues
- Perform regular backups using Symantec Backup Exec
- Managed and harvested license keys over LAN to ensure compliance with software companies
- Created baseline images for PC's and Tablets for use offsite
- Create and update images using SCCM 2010 R2
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
Network Analyst
Futura Mobility
12.2013 - 12.2014
- Managed both online backups with Servosity Backups and with physical LTO backups using various versions of Backup Exec (Symantec, Veritas)
- Managed PC migration to Windows 7 for all sections of Abington
- Hospital
- Collaborated with other offices and territories to plan and implement new technology
- Repaired and replaced hardware
- Compile and shrink databases for developers using SQL
- Resolved virus and malware issues.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
IT Analyst
Vanguard Security Corp
12.2011 - 01.2014
- Created documentation that empowered and enabled user community.
- Provided on-call support for critical issues.
- Set up staff workstations with PCs, Macs, phones and laptops.
- Provided base level IT support to non-technical personnel within business.
- Resolved problems with malfunctioning products.
- Enthusiastically participated in job related training
- Used ticketing systems to manage and process actions taken.
- Trained both internal and off-site users in repairing and resolving recurring issues.
IT Analyst
USM Services
09.2009 - 11.2011
- Hardware Support
- Delivered on-site IT and AV technical support for 1000+ staff.
- Compiled and accurately entered electronic data.
- Remained up to date on latest technologies and solutions applicable to company products.
- Described solutions to customers accurately and persuasively
- Maintained accurate hardware and software inventories
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
- Used ticketing systems to manage and process actions taken
- Activated accounts for clients interested in new services.
Education
Some College (No Degree) - Computer Science
Villanova University
Villanova, PASkills
- Full lifecycle development
- Active Directory
- Internal components installation
- Mobile data devices installation
- Health Information Systems (HIS)
- Second-Level Support
- Reviewing Resumes
- McKesson System
- Change Management
Certification
- MSCIS Training - 2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Information Systems Analyst
Jefferson Health Plans
11.2016 - Current
Sr. IT Analyst
Vanguard Security Corp
12.2014 - 11.2016
Network Analyst
Futura Mobility
12.2013 - 12.2014
IT Analyst
Vanguard Security Corp
12.2011 - 01.2014
IT Analyst
USM Services
09.2009 - 11.2011
Some College (No Degree) - Computer Science
Villanova University
- MSCIS Training - 2011
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