Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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THOMAS FLEMING

Marlton,NJ

Summary

Talented professional with extensive experience in information systems planning and data analysis. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Information Systems Analyst

Jefferson Health Plans
2016.11 - Current
  • Installed improvements and adjusted parameters to optimize functionality.
  • Trained users and supported variety of problems with hardware and software.
  • Planned and designed system improvements to meet changing demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Worked well in team settings, providing support and guidance.
  • Working knowledge of Microsoft Administrative Suite such as Azure and Office365.
  • Assisted with implementation of VMWare rollout company wide (1000+ end-users).
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.

Sr. IT Analyst

Vanguard Security Corp
2014.12 - 2016.11
  • Managed several different virtual environments with VMWare to manage outdated security software.
  • Restructured Active Directory using Active Directory Migration Tool (ADMT)
  • Recommended network security standards to management
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk.
  • Identified and corrected performance issues
  • Perform regular backups using Symantec Backup Exec
  • Managed and harvested license keys over LAN to ensure compliance with software companies
  • Created baseline images for PC's and Tablets for use offsite
  • Create and update images using SCCM 2010 R2
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.

Network Analyst

Futura Mobility
2013.12 - 2014.12
  • Managed both online backups with Servosity Backups and with physical LTO backups using various versions of Backup Exec (Symantec, Veritas)
  • Managed PC migration to Windows 7 for all sections of Abington
  • Hospital
  • Collaborated with other offices and territories to plan and implement new technology
  • Repaired and replaced hardware
  • Compile and shrink databases for developers using SQL
  • Resolved virus and malware issues.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.

IT Analyst

Vanguard Security Corp
2011.12 - 2014.01
  • Created documentation that empowered and enabled user community.
  • Provided on-call support for critical issues.
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Provided base level IT support to non-technical personnel within business.
  • Resolved problems with malfunctioning products.
  • Enthusiastically participated in job related training
  • Used ticketing systems to manage and process actions taken.
  • Trained both internal and off-site users in repairing and resolving recurring issues.

IT Analyst

USM Services
2009.09 - 2011.11
  • Hardware Support
  • Delivered on-site IT and AV technical support for 1000+ staff.
  • Compiled and accurately entered electronic data.
  • Remained up to date on latest technologies and solutions applicable to company products.
  • Described solutions to customers accurately and persuasively
  • Maintained accurate hardware and software inventories
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Used ticketing systems to manage and process actions taken
  • Activated accounts for clients interested in new services.

Education

Some College (No Degree) - Computer Science

Villanova University
Villanova, PA

Skills

  • Full lifecycle development
  • Active Directory
  • Internal components installation
  • Mobile data devices installation
  • Health Information Systems (HIS)
  • Second-Level Support
  • Reviewing Resumes
  • McKesson System
  • Change Management

Certification

  • MSCIS Training - 2011

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Information Systems Analyst

Jefferson Health Plans
2016.11 - Current

Sr. IT Analyst

Vanguard Security Corp
2014.12 - 2016.11

Network Analyst

Futura Mobility
2013.12 - 2014.12

IT Analyst

Vanguard Security Corp
2011.12 - 2014.01

IT Analyst

USM Services
2009.09 - 2011.11

Some College (No Degree) - Computer Science

Villanova University
  • MSCIS Training - 2011
THOMAS FLEMING