Thomas Follo

• Developed key operational initiatives to drive and maintain substantial business growth.
• Created organization's mission and vision statements for use by employees.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developing multiple governance, implementation, and playbooks for public and private sector organizations to help them define, manage, and support their customer's trust life cycle, compliance, security, privacy, and operations in cloud.

• Worked to create consensus on concept and benefits vs risk concept. Developed Phased trust strategy to provide most value for customers early on. Resulted in maintaining team of trust and compliance experts that met more than 80 support requests for customer needs for information on trust, privacy, and compliance.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks from existing customer requests.

Key Achievements

• Developed and initiated project from concept to interim approval. This stood out from other competitive Trust Centers already developed by Google Competitors and narrowed scope to realistic objectives based on UX research and focused on delivering on needs clearly asked for by customers. These actions reduced scope and clearly would provide optimal solution for customers. These changes allowed TAMs to be seen as trusted advisors for their customers.

• Improved long-term trusted partner relationships after several years of stagnation by improving technical support, reporting information, and providing solution improvement. In result, exceeded stakeholder expectations.
• Participated in product innovation by identifying and representing customer needs and presenting new product capabilities to Google Cloud Product Managers to improve Data Engineering and Cloud DevOps solutions.
• Helped customers improve performance, operational, and architecture by recommending changes focused on lowering costs, increasing production, or adding new functionality.
• Cultivated and maintained strong relationships with customers to ensure positive customer experience.
• Organized product demonstrations and trial installations of equipment to promote products.

Key Achievements

• Engaged in tool and process improvements to streamline customer success activities and services by creating Agile frameworks and trained 5 other googlers in Agile Account Manager frameworks.
• Assisted customers in troubleshooting product issues and provided timely technical support to resolve long standing customer issues that affect their site reliability.

• Coached team members on compliance, privacy, and trust deficiencies in order to accomplish challenging goals.
• Managed multiple strategic projects with numerous work streams.
• Established milestones and objectives based on input from functional areas and stakeholders.

Key Achievements

• Researched competitive trust information across and led and developed production efforts to create compliance cards for all Google Cloud Customers to understand supported compliance frameworks that crossed industries and geographic regions.
• Researched and led efforts to migrate existing planning projects to internal Google planning tool.
• Led efforts to develop and maintain several key FAQs and critical web sites to provide information about security, privacy, compliance, and trust to provide customers easy to understand pictures of Google Cloud's trust posture.
• Identified and directed efforts on both sides to bring 4 new partners into Google Cloud Platform space.
• Facilitated workshops and conducted one-on-one training to educate team members on new processes improvements.
• Researched industry best practices , benchmarks, and process requirements in support of developing program content to bring Google Cloud in line with best practices maintained by Azure and AWS.

• TPM for advanced complex cloud AWS EC2 infrastructure projects in Agile and fast-paced corporate environment with key emphasis on innovation and metrics to deliver change.
• Provided technical consultancy to EC2 organization, and directly served as project lead on critical DevOps project to improve customer support requirements.
• Planned and managed technical projects for AWS VPs part of EC2 Service.
• Lead and continuously improve cross-functional AWS initiatives, including multiple key government customer strategies.

Key Achievements

• Directed large-scale DevOps project across EC2 pipelines that improved operational agility by 400% to special government regions while simultaneously tripling number of approved-deployment pipelines in just six months by using Agile methods and handful of people.
• Swiftly mastered internal practices to drive all pro-cloud, requirements, process development, and design efforts.
• Analyzed host of data to support key decision-making, strategic priority setting, and software performance optimizations.

• Oversaw four IT staff and over 600 workstations, servers, storage, backup, and databases to support company R&D, production, manufacturing, and operations.
• Implemented new patching and monitoring system that reduced manpower efforts 10 fold over old methods.
• Created and implemented comprehensive security plans to ensure accreditation of over 75 classified computer systems and oversaw multiple key security and IT projects simultaneously.
• Continuously monitored corporate networks and systems for ransomware, cyber espionage and insider sabotage.
• Supervised staff members in education of all company employees on common threats and ways to promote cyber security best practices.
• Verified continuous update of systems and immediately patched vulnerabilities to prevent security issues.

Key Achievements

• Developed unique project to CIO and made available to other sites to defeat ransomware corporate wide.
• Directed multiple successful project implementations, including cabling and network renovation, MPOE implementation, server and desktop migrations, Windows Deployment Services, manufacturing system upgrades, automated patch deployment, software installation management, SharePoint migrations, TipQA integration, and more.

• Researched and developed comprehensive unified communications testing and development environment that met 100% of security, compliance, and customer testing requirements.
• Implemented proper government technical and procedural controls to ensure proper testing, compliance, and security requirements.

Key Achievements

• Integrated unified Windows Active Directory and UNIX environment while also consolidating additional systems and creating DevOps system to build, maintain, and sustain software development life cycles across key projects
• Recognized for achieving zero-loss rate by initiating proper server storage and synchronization for backup and disaster recovery.
• Applied cyber security best practices to information system standards, directives and guidance for personnel, monitoring compliance across multiple organizations to achieve zero loss of data and confidentiality over two different geographic locations.

• Served as Lead Engineer responsible for all integration, configuration management, system administration, tools support, and design of telecommunications software for real-time private branch exchange
• Responsible for implementing and applying cyber security best practices to information system standards, directives and guidance for personnel, monitoring compliance across organizations. Efforts led to 100% up time for all software development time organization.
• Led software refactoring and development initiatives as subject matter expert and primary point-of-contact for project management staff.
• Key Achievements
  
• Designed, complete rewrite of architecture, and intuitive graphical user interfaces to improve using object oriented approach. This foundation was so well designed it remained in place to date.
  
• Created and maintained all version control efforts for organization, employing public and open source repositories.
  Corrected, modified and upgraded software to improve performance.
  
• Trained and mentored junior developers and engineers, teaching skills in coding standards, architecture, OOP, and working to improve overall team performance and software architecture by 100% simplification and ability to make function calls by 100%.

Chief Staff Officer (Reserve) |Commander Tenth Fleet Fort Meade, MD - September 2015 - June 2018

• Advanced critical cyber planning readiness initiatives for defensive cyber operational lines. Conducted cyber planning exercises.
• Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.

Director Information Operations (Active)|Commander Joint Interagency Task Force Syria

Al Udeid AFB, Qatar - March 2015 - July 2015

• Developed strategic messaging campaigns and information operations systems in Syrian-related operations to inform people and defeat ISIS Terrorists who subjugated Syrian People.
• Fostered positive working environment that encouraged innovation, collaboration and accountability while coordinating and collaborating with multiple government agencies and organizations.

Director - Commanding Officer (Reserve)|Joint Electronic Warfare Center - Reserve

San Antonio, TX - September 2013 - September 2015

• Directed technical training and operational initiatives spanning Army, Air Force, Navy, and Marine personnel.
• Fostered change through sharing thoughts, feelings and rationale so that others understood personal and organizational positions.

Director - Commanding Officer (Reserve)|Commander Pacific Fleet

Pearl Harbor, HI - October 2011 - October 2013

• Directed 53-member unit in 24/7 readiness environment; creating training and operational processes; recognized with Legion of Merit award for raising operational readiness by over 100%.
• Championed continuous improvement strategically aligned to network goals and strategic plan.

Chief Information Officer (Reserve)|Office Of Naval Research Reserve

Alexandria, VA - October 2009 - October 2011

• Served as CIO for 200+ officers across 12 global units; directed complete redesign of project management web portal application; developed integrative technical solutions across all operations.
• Researched new technologies and chose best options for company priorities and cost-effectiveness.

Chief Technology Officer (Active)|Horn of Africa Camp Lemonier, Djibouti - June 2008 - March 2009

• Managed $22M budget ; developed and implemented new satellite terminal replacement program across 12 sites throughout Africa; increased satellite system capabilities to save government more than $2M in operating costs; planned and executed command-specific IT services.
• Developed and implemented long-term strategic technological blueprint.

Cyber Information Operations Planner (Reserve)|US Strategic Command

Offutt AFB, NE - October 2004 - October 2007

• Researched Intelligence, vulnerabilities, and security tools for cyber attack and organizational protection.
• Worked multiple organizations to enforce Cyber Protection and provide Cyber attack services.

Officer in Charge (Reserve) |Naval Forces Korea Detachment

Sacramento, CA - September 2002 - September 2004

• Coordinated activities of subordinate personnel to support mission success.
• Oversaw teams planning, implementing and realigning field and base operational strategies.

IT Project Manager, Staff C4I Director (Active) |Commander Submarine Forces Pacific

Pearl Harbor, HI - June 1993 - June 1996

• Led operational and technical implementation of projects that automated processes to ensure submarine safety at sea.
• Developed road map to define project objectives, timelines and milestones.
• Led and managed staff of 12 team members engaged in administering complex IT infrastructure and operational data.