THOMAS FREDRICKSON
Parker,CO
Summary
Versatile and dedicated worker who will keep clients up to date and satisfied. Works diligently with fellow team members and keeps communication first. Heavy experience in customer service, troubleshooting and technical skills. Willing to learn and take on any challenge.
Overview
5
5
years of professional experience
Work History
IT SUPPORT SPECIALIST
Mikron
07.2023 - Current
- Microsoft Intune Certified, including package creation and management as well as machine configuration and deployment.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Managed all user onboardings and offboardings, as well as ticket flow.
- Personally took care of all data creation and updating.
- Large focus on AAD, O365 and AD Server work.
LEVEL 1 SUPPORT PC TECHNICIAN
LEAFTECH CONSULTING LLC
11.2022 - 04.2023
- Merged and integrated new clients into LeafTech consulting
- Imported contacts, devices into the ITGlue systems
- Managed all sorts of client issues that I was given each day through the helpdesk.
- Managed tickets in the BMS system and kept everything up to date.
SENIOR PC TECHNICIAN
SENSIBLE SYSTEMS
09.2019 - 11.2022
- Maintained many PCs from numerous clients
- Managing Updates, storage, Sophos and Symantec Antivirus
- Managed relationships with a wide variety of clients
- Setup and imaged many windows machines
- Created documentation for specific processes
- Managed Projects such as Full printer migrations, email migrations, constant active directory changes, full phone/PC deployments and so on.
Education
2018 GRADUATE -
THUNDERRIDGE HIGHSCHOOL
05.2018
Skills
- Very adaptable and a quick learner
- O365 and Intune Certified
- Expert troubleshooter
- Large emphasis with analytics, statistics, and reporting
- Great at managing relationships with clients and coworkers alike
- Experience documenting technology and systems
Timeline
IT SUPPORT SPECIALIST
Mikron
07.2023 - Current
LEVEL 1 SUPPORT PC TECHNICIAN
LEAFTECH CONSULTING LLC
11.2022 - 04.2023
SENIOR PC TECHNICIAN
SENSIBLE SYSTEMS
09.2019 - 11.2022
2018 GRADUATE -
THUNDERRIDGE HIGHSCHOOL
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