Summary
Overview
Work History
Education
Skills
References
Work Availability
Languages
Timeline
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Marlani Delgado

Clifton,NJ

Summary

Confident Computer Technician with expertise in help desk environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

IT Support Specialist

Advanced Medical Group
12.2024 - Current
  • Developed expert-level proficiency in configuring, customizing, and integrating eClinicalWorks (ECW) EMR system, while staying current on updates and enhancements.
  • Collaborated with clinical and administrative teams to optimize workflows, and recommend improvements based on software capabilities and organizational needs.
  • Provided second-level help desk support, troubleshot software and hardware issues, and created training materials for users across various platforms.
  • Lead training sessions, including developing Super-User strategies to enhance user support and ensure ongoing system efficiency and documentation.

Network Support Specialist

Salerno Medical Associates LLP
06.2020 - 05.2022
  • Provided comprehensive technical support to a team of over 200 medical professionals, resolving issues related to software (IMS EMR, Citrix, Office 365) and hardware (e.g., failing hard drives, memory, batteries)
  • Assisted with the deployment of Windows 11, anti-virus programs, and network infrastructure updates
  • Successfully installed and configured printers (HP, Brother, Canon) in both indoor and outdoor office environments
  • Configured and monitored Windows virtual servers using VMware, ensuring optimal performance and reliability
  • Troubleshot NEC phone system issues, including hardware replacement and vendor communication, to maintain seamless communication capabilities.

Desktop Support Technician

Division of Information Technology, Montclair State University
09.2017 - 05.2020
  • Delivered technical support to a user base of over 30,000 individuals, addressing a wide range of hardware and software issues
  • Utilized Microsoft Deployment Toolkit for imaging PCs and JAMF Version 10 for imaging Macs
  • Managed the deployment process for both PCs and Macs, including data transfer, internet configuration, network printer mapping, installation of local USB peripherals, and detailed documentation of procedures
  • Conducted user data backups using Symantec Ghost to ensure data integrity and security
  • Performed hardware troubleshooting and component replacements to restore devices to optimal working conditions, minimizing downtime and maintaining user productivity
  • Addressed printer issues on-site for various models, including Sharp, HP, and Canon, ensuring reliable printing operations
  • Coordinated with Dell, Lenovo, and Apple technical support to resolve complex issues and obtain necessary parts or support.

Education

B.A. in Sociology -

Montclair State University
05.2020

High School Diploma -

Passaic High School
06.2016

Skills

  • Microsoft Office
  • Adobe Creative Suite
  • ServiceNow
  • Active Directory
  • Atera
  • SQL
  • BitLocker
  • Cloud Management
  • Responsible & Reliable
  • Quick Learner
  • Great interpersonal skills
  • Adaptability

References

  • Cindy Gomez, Recreation Supervisor, City of Passaic, City Hall, (973)-365-5525, cindygomez@cityofpassaicnj.gov
  • Nathan Yunker, Director of Information Technology, Salerno Medical Associates, (973)-672-8573, nyunker@salernomedical.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

IT Support Specialist

Advanced Medical Group
12.2024 - Current

Network Support Specialist

Salerno Medical Associates LLP
06.2020 - 05.2022

Desktop Support Technician

Division of Information Technology, Montclair State University
09.2017 - 05.2020

High School Diploma -

Passaic High School

B.A. in Sociology -

Montclair State University

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Marlani Delgado