Thomas Froat
Callahan
Summary
Successful Warehouse Manager offering strong background in supervising and mentoring employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy. With more than ten years experience in leadership positions.
Overview
19
19
years of professional experience
Work History
Receiving Clerk
Patterson Logistics
Jacksonville, FL
05.2023 - Current
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Utilized forklift to transport pallets to put away locations.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts to move outgoing shipments to loading area.
- Inspected incoming and shipments to identify discrepancies with records.
- Conducted regular inspections of received goods, identifying discrepancies and reporting to OS&D
Warehouse Supervisor/Lead
Ndc preferred medical
Jacksonville, FL
07.2020 - 04.2023
- Used computer and company software to enter shipment and inventory records.
- Loaded and unloaded trailers with care and efficiency.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Staged and sorted products for loading.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Maintained inventory records with timely updates.
- Operated forklifts or pallet jacks to transport items.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Temp Worker
Remedy Staffing
Jacksonville, FL
06.2018 - 07.2020
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Recorded production details and accurately entered data into computerized systems.
- Maintained positive working relationship with fellow staff and management.
Technical Support Representative
Xfinity Comcast
Provo, UT
04.2017 - 09.2017
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Stayed abreast of latest software developments to enhance job knowledge.
Manufacturing Team Lead/Foreman
Liberty Safes
Provo, UT
06.2012 - 04.2017
- Maintained workflow by monitoring the steps of processes and observed equipment and personnel.
- Determined areas in need of improvement and managed resolutions.
- Managed areas of manufacturing, safety, inventory control and process implementation.
- Provided employee coaching and employment decisions.
- Assisted machine operators with completing, inspecting and transporting finished pieces.
- Maintained quality service by establishing and enforcing organization standards.
- Noted equipment problems and requested maintenance support to minimize downtime.
- Read and understood design specifications, blueprints and manufacturing directives.
- Verified operation of equipment by calling for repairs and evaluating new equipment.
- Placed orders for new parts and materials for [Area], [Area] and [Area] operations.
- Packed finished products and prepared for shipment.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Packaged products and double-checked package labels for accuracy.
- Performed quality checks on products and documented discrepancies.
- Prepared products for quality tests and packaging by closely following directions.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
- Operated machinery, forklifts and other heavy equipment.
Technical Support Representative/Supervisor
Results Companies
Provo, UT
06.2007 - 11.2011
- Provided expert guidance on software applications and troubleshooting procedures to end-users.
- Collaborated with cross-functional teams to identify and implement process improvements in support operations.
- Mentored junior representatives in best practices for customer engagement and issue resolution.
- Led training sessions for new hires, provided up-training to add skills to existing employees.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Played key role in project that significantly reduced system downtime for major clients.
- Configured and tested new software and hardware.
Education
General Education - Educational Psychology
Utah Valley University
Orem, UT07-2011
High School Diploma - undefined
Hilliard High
Hilliard, FL05-2006
Skills
- Materials Management Experience
- Product Packaging
- Warehouse Functions
- Materials Transport
- Stocking and Replenishing
- Staff Training
- Teamwork and Collaboration
- Shipping and Receiving
- Recordkeeping and Documentation
- Equipment Operation
- Heavy Lifting
- Data Entry
- Forklift Operation
- Safety Procedures
- Excellent With Numbers
- Quick Learner
- Equipment Maintenance
- Decision Making
- Verbal and Written Communication
- Quality Control
- Problem-Solving
- Customer Service
- Data Processing
- Microsoft Office
- Order Fulfillment
- Time Management
- Warehouse Coordination and Support
- Critical Thinking
Languages
Spanish
Professional Working
Timeline
Receiving Clerk
Patterson Logistics
05.2023 - Current
Warehouse Supervisor/Lead
Ndc preferred medical
07.2020 - 04.2023
Temp Worker
Remedy Staffing
06.2018 - 07.2020
Technical Support Representative
Xfinity Comcast
04.2017 - 09.2017
Manufacturing Team Lead/Foreman
Liberty Safes
06.2012 - 04.2017
Technical Support Representative/Supervisor
Results Companies
06.2007 - 11.2011
High School Diploma - undefined
Hilliard High
General Education - Educational Psychology
Utah Valley University