Thomas Gamar
Sacramento,CA
Summary
Proven leader at Leatherbys Family Creamery, adept in POS system operation and team leadership, significantly enhanced customer satisfaction and sales through innovative promotional strategies and exceptional service. Excelled in conflict resolution and staff development, fostering a cohesive and efficient team environment. Demonstrated strong decision-making and problem-solving skills, driving operational excellence and profitability.
Overview
6
6
years of professional experience
Work History
Shift Leader
Leatherbys Family Creamery
Folsom, CA
04.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Increased sales with introduction of promotional strategies that attracted more customers.
Education
Kinesiology
American River College
Sacramento, CAEngineering/kinesiology
California State University - Monterey Bay
Seaside, CAHighlands High School
North Highlands, CA05.2017
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Supervision
- Conflict Resolution
- Team Collaboration and Leadership
- Goal Setting and Tracking
- POS System Operation
- Safety processes and procedures
- Assigning Work
- Inventory Counts
- Complaint resolution
- Sales and Upselling
- Shift Paperwork Completion
- Daily workflows
- Policy Enforcement
- Professional Appearance
Timeline
Shift Leader
Leatherbys Family Creamery
04.2018 - Current
Kinesiology
American River College
Engineering/kinesiology
California State University - Monterey Bay
Highlands High School