Thomas garcia
Tempe,AZ
Summary
Results-oriented Electric Serviceman with over 40 years of experience in utility line service. Proven skills in troubleshooting, safety compliance, and team mentorship, driving workflow efficiency and enhancing customer satisfaction.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Electric Serviceman
Salt River Project
Phoenix, AZ
10.1980 - 12.2022
- Operated and maintained heavy machinery for efficient utility line service restoration.
- Conducted regular inspections to ensure compliance with safety protocols and operational standards.
- Collaborated with cross-functional teams to address service disruptions and improve response times.
- Trained new team members on equipment operation, safety procedures, and best practices in maintenance.
- Developed and implemented process improvements leading to enhanced workflow efficiency in service operations.
- Provided technical guidance during complex project executions, ensuring alignment with regulatory requirements.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement within the team.
- Led initiatives to enhance customer satisfaction through effective communication and timely service delivery.
- Enhanced team efficiency by streamlining maintenance procedures and implementing a preventive maintenance schedule.
- Ensured proper inventory management, tracking parts usage, and ordering necessary supplies to maintain optimal stock levels.
- Mentored junior servicemen, improving their technical skills and overall job performance.
- Inspected and evaluated systems for operational status, repair needs and maintenance requirements.
- Reduced equipment downtime through diligent repair work and prompt response to service requests.
- Contributed to mission success by maintaining high readiness levels for all assigned equipment and systems.
- Increased safety awareness within the unit by conducting regular training and promoting adherence to safety protocols.
- Demonstrated strong leadership capabilities while serving as acting supervisor during multiple deployments.
- Estimated budgets and hours for each job.
- Performed thorough diagnostics on malfunctioning equipment, identifying root causes and executing timely repairs.
- Received numerous commendations for outstanding performance in both individual tasks and collective efforts as part of a cohesive unit.
- Implemented energy-saving measures across facilities, contributing to cost reduction initiatives without compromising operational effectiveness.
- Optimized resource allocation by coordinating with other units for joint operations and training exercises.
- Collaborated with cross-functional teams to ensure seamless communication and coordination during complex operations.
- Operated hand and power tools, equipment, and instrumentation according to guidelines.
- Maintained strict compliance with environmental regulations while managing waste disposal processes.
- Boosted morale within the unit through open communication channels and by fostering a positive work environment.
- Exceeded quality assurance standards during annual inspections, showcasing an exceptional attention to detail in all tasks performed.
- Installed new equipment, components and full systems.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklists and noted issues.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at the end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
- Safely and effectively handled a wide range of cleaning products and solutions.
- Utilized a variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Rewired and replaced faulty electrical components in equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Diagnosed and repaired complex mechanical and electrical systems.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Warehouse Worker
Associated Grocers
Phoenix, AZ
01.1978 - 09.1980
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Conducted regular inventory counts, ensuring accurate stock levels and minimizing discrepancies.
- Implemented organization strategies for stock storage, enhancing accessibility and workflow efficiency.
- Assisted in training new employees on safety protocols and operational procedures.
- Collaborated with team members to optimize order fulfillment processes and reduce lead times.
- Led daily safety meetings, fostering a culture of awareness and adherence to best practices among staff.
- Streamlined shipping processes by identifying bottlenecks, resulting in improved delivery timelines and customer satisfaction.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Reduced waste, implementing recycling procedures for packaging materials.
- Optimized storage space, rearranging items to better utilize available square footage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Bank Teller
Valley National Bank
Phoenix, AZ
01.1975 - 01.1978
- Managed cash drawer, balancing daily transactions and minimizing discrepancies.
- Processed customer transactions efficiently while ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and support.
- Trained new tellers on operational procedures and customer service best practices.
- Identified opportunities for process improvements, enhancing workflow efficiency in transactions.
- Mentored junior staff, fostering development of skills and knowledge within the team.
- Implemented strategies to enhance customer satisfaction through personalized banking solutions.
- Led initiatives to streamline transaction processes, reducing wait times for customers and improving service delivery.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Placed orders for customer checks and verified starting numbers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Gas Station Attendant
Fed Mart
01.1972 - 01.1975
- Operated fuel pumps and ensured compliance with safety protocols.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness of station facilities and restocked merchandise.
- Maintained cleanliness of station facilities and restocked merchandise as needed.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Collaborated with team members to enhance customer service experiences during peak hours.
- Conducted routine maintenance checks on fuel pumps to ensure optimal performance.
- Trained new staff on operational procedures and best practices for customer engagement.
- Maintained clean and orderly workstation.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully de-escalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Assisted with inventory management, helping to keep stock levels consistent and up to date.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Conducted regular inspections of fuel storage tanks to prevent possible accidents.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Created attractive merchandise displays to entice customers to make purchases.
- Promoted special offers and discounts to customers to maximize sales.
- Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
- Established customer loyalty program, increasing repeat business.
- Ensured customer satisfaction by providing friendly service and accurate information on products.
- Maintained cleanliness in store and forecourt, promoting positive customer experience.
- Enhanced safety and cleanliness of facility with thorough daily inspections and maintenance tasks.
- Implemented recycling program, contributing to environmental sustainability efforts.
- Updated pricing information on both fuel pumps and in-store products to reflect current rates.
- Managed inventory levels to prevent stockouts, ordering new supplies as necessary.
- Conducted regular checks on fuel pumps for safety and operational efficiency.
- Monitored surveillance equipment to reduce instances of theft and ensure safety.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
- Streamlined inventory management process, ensuring optimal stock levels and reducing waste.
- Assisted customers with fueling vehicles and provided guidance on oil and fluid levels as needed.
- Processed transactions quickly, reducing customer wait times.
- Reduced energy consumption by implementing efficient lighting and equipment practices.
- Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
- Offered recommendations on vehicle maintenance and care products based on customer needs.
- Trained new employees on operational procedures, enhancing team performance.
- Resolved customer complaints, restoring satisfaction with prompt and courteous service.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Trained and mentored new employees on company procedures and safety protocols.
- Monitored and maintained organized work space, confirming efficient operations.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Checked tools and equipment to prevent accidents and injuries.
- Liaised with customers to determine vehicle issues and identify problems.
- Explained repair and maintenance procedures to customers for full comprehension.
- Assisted mechanics with repairing and servicing vehicles.
Car Wash Employee
Wise Guys
Phoenix, AZ
06.1970 - 02.1972
- Operated car wash machinery to ensure optimal cleaning performance and customer satisfaction.
- Trained new employees on equipment usage and safety protocols to enhance team efficiency.
- Maintained cleanliness of work area and equipment, promoting a safe environment for staff and customers.
- Monitored supply levels and placed orders to maintain inventory.
- Oversaw daily operations, ensuring adherence to safety regulations and operational procedures.
- Mentored junior staff members, fostering skill development and enhancing team capabilities in car wash techniques.
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Exceeded sales targets by effectively promoting monthly specials, memberships, or discounts to potential customers.
- Supported company objectives by adhering to all policies and procedures, including proper uniform attire and punctuality.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Demonstrated excellent time management skills by effectively juggling multiple tasks during peak hours and ensuring timely service for each customer.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Reduced customer wait times by streamlining the car wash process and working effectively with team members.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on a daily basis.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Maintained and repaired car wash equipment to meet operational demand.
- Achieved customer satisfaction by providing high-quality professional service.
- Utilized high-pressure washers to clean vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Polished windows and mirrors of vehicles and equipment.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Followed safety guidelines for cleaning vehicles and equipment.
- Applied wax and sealants to exterior of vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Wiped down and polished interior and exterior surfaces.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Checked and replaced windshield wipers on vehicles and equipment.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Education
High School Diploma -
Central High School
Phoenix, AZ05-1974
Skills
- Electrical repair
- New installations
- Multimeter usage
- Power tool operation
- Troubleshooting skills
- Electrical safety training
- Safety management
- Safety awareness
- Safety procedures
- OSHA compliance
- Hazardous materials handling
- Materials management
- Material handling
- Project cost estimation
- Project cost estimation
Certification
- Certified electric seviceman, salt river project
Timeline
Electric Serviceman
Salt River Project
10.1980 - 12.2022
Warehouse Worker
Associated Grocers
01.1978 - 09.1980
Bank Teller
Valley National Bank
01.1975 - 01.1978
Gas Station Attendant
Fed Mart
01.1972 - 01.1975
Car Wash Employee
Wise Guys
06.1970 - 02.1972
High School Diploma -
Central High School