Thomas Giuliano
KISSIMMEE,FL
Summary
Dedicated professional with a multitudes of experiences in fast-paced hospitality industries. Successfully maintains upbeat attitude when communicating with patrons and performing daily activities. Friendly and outgoing with a passion for creating lasting memories for others.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Cast Member
Walt Disney World Resort
Orlando, FL
04.2022 - Current
- Delivered magical guest service to enhance guests experience
- Engaged with guests to address dining room needs and enhance overall experience.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Coordinated with colleagues to maintain seamless operations during shifts.
- Prepared beverages and served food to customers.
- Trained new cast members on procedures, policies, and safety regulations.
- Processed customer payments accurately, facilitating smooth and efficient transactions. from customers using cash registers or POS systems.
Airport Customer Service Agent
Breeze Airways
Orlando, FL
04.2025 - 11.2025
- Greeted Breeze Airways guests and resolved check-in questions with professionalism.
- Processed boarding passes, seat changes, and travel documents at airport counters.
- Assisted passengers with baggage drop, tagging, and claim guidance.
- Coordinated gate operations, boarding lines, and departure announcements.
- Communicated flight information clearly to guests, crew, and airport partners.
- Enforced Breeze Airways policies while maintaining calm, courteous guest interactions.
- Verified identification documents such as passports or driver's licenses.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
Server/ Food Runner Trainer
Splitsville Luxury Lanes
Orlando, FL
04.2018 - 04.2022
- Trained new employees on restaurant procedures and plating techniques.
- Delivered attentive lane-side food and beverage service in upscale bowling lounge setting.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Processed guest orders through point-of-sale systems accurately and efficiently.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL 08.2017 - 11.2019
Celebration High School
Celebration, FLSkills
- Check-in operations
- Baggage handling
- Boarding procedures
- Ticketing operations
- Travel document verification
- Safety compliance
- POS systems
- Cash handling
- Working Jet Bridges
- Attention to detail
References
References available upon request.
Timeline
Airport Customer Service Agent
Breeze Airways
04.2025 - 11.2025
Cast Member
Walt Disney World Resort
04.2022 - Current
Server/ Food Runner Trainer
Splitsville Luxury Lanes
04.2018 - 04.2022
Associate of Arts - General Studies
Valencia College
08.2017 - 11.2019
Celebration High School